• Welcome to the Ministry Tracker group! This is your home for all things Ministry Tracker, which recently joined Faithlife, the creators of Logos Bible Software. Here you’ll get special offers, announcements about new features, and most of all, customer support. You can connect with our customer service team to get real-time help or suggest new features for Ministry Tracker. You can also interact with other users to share tips and tricks. Follow this group to so you don’t miss out, and be sure to return with any questions. We’re glad you’re here.
  • Welcome to the group! I'm so excited to have the Ministry Tracker team joining Faithlife, and we're excited to start making Ministry Tracker even better. If you've got a 'Top 3' list of things you'd like to see added (or changed) in Ministry Tracker, I'd love to hear it!
  • Does anyone know how to turn off auto-renew in MT? The only option I see in MT itself is "cancel," and MT is not in my list of subscriptions with my Faithlife account.
    1. Is there a way to print mailing labels in a different color and font ?
      1. any answers available to this question ?
    2. I have a volunteer, added as an AD-HOC to a children's group, that is showing up as one of the children instead of as a volunteer on the attendance sheet. How can I fix this? Thanks
      1. Hello, -- Just bumped you an email for gathering a little more information. We may have to look at this more from our end here.
    3.  — Edited

      Is there a way to have an active alternate address for one person in a household?
      1. Hello- We are wanting to add a mobile check-in option to our Sunday morning check in for children. Is there a training video on how to set that up? What app do families use to check in their children? Thank you for your help.
        1. Hi , see this article with a video: https://www.ministrytracker.com/child_check_in You can use check in for children inside Ministry Tracker -- most people used their iPads.
        2. Thank you for your reply, Eylen. I'm sorry, I need to clarify. I was looking for the option where parents could check in their children using their mobile phones. The video does not give that detail. Thank you for your help.
      2. I tried twice yesterday to give online through Ministry Tracker. Each time the 'giving code' arrived six hours later.
        1. Hello, - Reporting this to our MT giving team and will get back to you with whatever we uncover!
      3. I posted 7 days ago and called last Thursday with promise that someone would call me back that day. I haven't heard from anyone. I'm looking for any thorough, updated training videos, specifically on the email portion of MT? Is MT still a supported product?
        1. Where can we locate updated training videos or content?
          1. There seems to be a problem with the Giving Code. Someone alerted me to the fact that they recieved two giving codes when attempting to donate. I just tried it and also recieved two giving codes. He chose one and gave, hoping it goes through correctly.
            1. Hello, -- Since you and I talked about this on the phone yesterday, I've been looking at this for you...
          2. Does Ministry Tracker provide a way to do background checks for volunteers and staff?
            1. I found that when I click on "Volunteer" in the "Permissions Tab" of "User Account" then a box appears on a persons' page that allows a background check through AccuFax.