• Welcome to the Ministry Tracker group! This is your home for all things Ministry Tracker, which recently joined Faithlife, the creators of Logos Bible Software. Here you’ll get special offers, announcements about new features, and most of all, customer support. You can connect with our customer service team to get real-time help or suggest new features for Ministry Tracker. You can also interact with other users to share tips and tricks. Follow this group to so you don’t miss out, and be sure to return with any questions. We’re glad you’re here.
  • Welcome to the group! I'm so excited to have the Ministry Tracker team joining Faithlife, and we're excited to start making Ministry Tracker even better. If you've got a 'Top 3' list of things you'd like to see added (or changed) in Ministry Tracker, I'd love to hear it!
  • Is there an issue with Ministry Tracker service today? I have been unable to log in all morning.
    1. I can't sign in either.
    2. Hello, , -- We are sorry for the inconvenience and frustrations due to this. Our MT platform teams are actively looking at this. We will update you just as soon as we can.
    3. Hello, , - The Ministry Tracker login should now be working properly!
  • Hello. How can I receive a personal notification when someone has texted the church number through your texting service without having to log in to check?
    1. Is there a way to download MT people profiles & fields to a csv file? I need this information pretty quickly if possible. Thanks so much!
      1. Hello, - I have tried to outline the steps in the included image. Under People, you will do an Advanced Search -- leave the Search Criteria to the default. Make certain that you indicate all the needed data items in the Column Output. Click the "Excel" output file type and click Search. The list with all your specified columns will be downloaded as an xlsx file.
      2. Thanks. So that only way to export all of the data from MT?
    2. This is the most unhelpful "help" I have ever encountered. Either your questions go unanswered or in one case I received an email saying they would look into the problem I had (years of data was lost for one congregant) and I haven't heard back since and that was in March of 2020. Good luck people
      1. Unfortunately just about every week this last year we lost another critical function on Ministry Tracker. It was a good service when we signed up three years ago. Now I can’t get anyone who knows how to answer my questions to reply to me via phone or email. What a disappointing way for to part with MT. I am closing our account tonight.
    3. Is there a login glitch today? The login page won't let me login to either the Admin portal or the member portal
      1. Hello, Yes I just tried and it worked. Thank you so much!!!
      2. Problems again on Oct 6 :(
      3. It is corrected now :)
    4. How do I add a cellular provider that is not in drop down?
      1. Hello, -- I will find out. It's not certain that the value set in that field is actually functional or if it is there simply as a placeholder...
      2. NexTech is a regional cellular provider that is quite popular in our area. We are trying to get cell providers so that we can do group texting more frequently.
    5. Does anybody ever answer these questions?
      1. How do I set up new Gift types?
        1. Hello everyone, does anyone knows if it is possible to import in Ministry Tracker a group of people at once with a csv file? thank you for your prompt answer if you know. Blessings.
          1. Hello, -- Our developers were in the past able to read in CSV files on this end for customers. I would assume we are still able to do that, but I will get a definite confirmation for you. You may see the documentation for this here -- scroll down about five paragraphs to the "Import" topic: https://www.ministrytracker.com/faq#pricing
        2. Because of limited broadband in our rural area, Faithlife Equip pricing does not make sense for our church as a whole. However, MinistryTracker has been a good solution for our ChMS. Is there any way to export MT data into our church's Faithlife presence?