I wonder how many churches are using the Proclaim Remote (Android or iOS)? Every now and then (once every 3 or 4 weeks), a slide will refuse to advance (with a spinning circle going on for several seconds). It's very disruptive if this happens during a song or a responsive reading where timing is important. How do you prevent it? (Our WiFi connection is very strong. It's not our router problem.)
We don't edit slides on the fly during service, so if there's a way to cache several slides in advance, it might prevent the problem.
At this point (after more than 8 months of using it), I'm quite convinced that Proclaim Remote is unpredictable and unreliable, even though I prefer the wireless feature.
One possible solution I will try next week is to plug in a remote control (the type used for PowerPoint) and advance the slides with it. That means, I have to hold two things in hand, the tablet and the remote, instead of just using the tablet.
If there is a more reliable solution, I'll appreciate the advice.
Thanks!
- I just tested using direct WiFi (connecting through the IP address) gives me faster response. I'll use this method next Sunday. (I prefer not using a PowerPoint remote because it will be the same as using PowerPoint and defeat the purpose of using Proclaim.)
- Were you not on direct WiFi before? We do generally recommending using it, as even if the internet went down the local connection will function since it's a more direct route just on your network Samuel Stone
Samuel Stone — Edited
I've tried the direct WiFi before, to be used as a fallback plan as recommended, but never thought of the speed difference. Since we have a very high speed fiber optic Internet service, I didn't think of the speed difference. I also thought, since we also have standalone highspeed router for Proclaim, the remote should communicate peer to peer through the router even when Internet is not available. Now, it seems you are telling me that Proclaim Remote travels round trips through the cloud to trigger the slides. Then your main Proclaim server speed might be the reason the the service is bogged down, since many churches connect to the Proclaim server at the same time on Sundays. In that case, no matter how high the Internet speed we have, we cannot guarantee speedy and consistent service.