For the past two weeks, in the middle of our presentation, the videos have quit working. Sometimes you can just quit Proclaim and reload it and they will come back in working order. Most of the time Proclaim won't reload and you have to unistall the program and re-download it before it will work again. Has anyone else had this problem before. If so can we fix it.
- Hello, Grace Southern Baptist - Admin Yes, the logs should come from the computer on which Proclaim was running. https://support.faithlife.com/hc/en-us/articles/360007374731-How-Do-I-Submit-Log-Files-
- Ok, I'll go fire it up and send you the logs off of it.
- Thanks for sending the logs. Can you make sure you're up-to-date on all your Windows updates? In addition, you mentioned streaming. Are you using video input with this? There are some known issues on Windows with showing videos and video input at the same time, and streaming is pretty memory intensive. Doing these three things at the same time might be taxing your computer and causing a hang.