We are getting some weird file compression/playback issues when playing some videos on a Proclaim display different from the Proclaim application. I have seen this happen on two different Windows 10 machines. The video freezes for about three seconds and then drops to a very dark image while it tries to catch up to the original. In the pictures, it is happening to our worship lyrics.
1. Cue up an MP4 video.
2. Set your slides to a display other than the application. (Two monitors total)
3. Click "On Air".
4. Problem happens about 75% of the time.
Proclaim 3.0.0.0040 and Windows 10 Home 1909. Submitted the log files. Thank you!
- Hi Jake Whipple, Sorry to hear you having those issues. I'm not quit sure what is the cause of this issue is for you. I would recommend making sure your windows media player is up to date on your computer. Windows Media Player is what Proclaim uses to play video as it's the default media player on Windows machines. Here is a bit on that process: https://support.microsoft.com/en-us/help/17615/windows-media-player-12 I would also recommend updating drivers to improve your video playback performance: https://support.faithlife.com/hc/en-us/articles/360007375411-How-do-I-improve-my-video-performance-in-Proclaim- Windows 10 2004 is also out and I'm not sure if your just avoiding an update for some reason in that area but that also may benefit your playback. If your still having issues we can pull logs to see if there are any errors after updating that are occuring.
- Hi Sean, Thank you for your quick response. I did the following things: 1. Updated Windows 10 to the latest (20H2). 2. Updated my NVIDIA drivers to the latest (456.71) for my card (GeForce GTX 950.) 3. Made sure Windows Media Player 12 is up to date. And unfortunately, the problem still persists. I tried disabling hardware acceleration but Proclaim gets like 10 fps and is unusable. Any ideas? Thank you again, Jake
Mike — Edited
Since Proclaim uses Windows Media Player, do settings in Windows Media Player affect Proclaim's playback as well? For example, there is an option in the performance tab to drop frames to keep audio and video synchronized. I don't think it's enabled by default, and I have no idea if it would help anything in this case.