Hello. 11/22/2020 At about 11:05 Eastern Time this morning our church worship service was interrupted by Proclaim freezing up and causing our computer to crash!! This has happened to our system before but never during our worship service, and this is the second time I have reported the problem on this blog. I have submitted the log files, but just now, because I didn’t want the service to be further interrupted.
Details: Proclaim was ON AIR. I noticed when we came out of the pre-service loop, the Proclaim main screen icons in the Taskbar, at the bottom of the screen were showing up on the sanctuary projector screens, this condition did not change as we advanced thru announcement and content slides. We had some announcement slides to go thru and then started our worship videos. The Proclaim screen (mouse, keyboard) froze on a content slide when we tried to advance from the content slide to our third worship video. Without any other visual or audio warning, the system shut down, and restarted windows. Then I had to restart Proclaim manually and the program ran ok for the rest of the service.
Please we need an explanation because we can’t have the live service interrupted again. How can I talk to someone about this issue directly?
Thank you,
Mike Wilson
NHCC
- Hello NHCC, I’m very sorry about what happened during your service. Thank you for submitting the log files as that’s most helpful in figuring out what caused that to happen. Our team will review the logs and get back to you as soon as we have more information.
- Hello NHCC, do you have any time today for us to connect remotely so we can grab some additional Windows event viewer logs?
- Hello Slav, thanks for your response. I can be here front and center anytime after 12:00 PM Eastern time Wednesday