Sunday July 24, Proclaim customers had degraded service between 7:30 and 9:00 AM PDT. This manifested in failed media uploads and downloads, leaving many customers unable to sync new files with their presenting computer.
Our team was automatically alerted about these issues. We quickly investigated and, once we found the problem, made a change. Within minutes we saw the errors begin to resolve and our customers began to report that things were working again.
We apologize for the disruption. We know that people rely on Proclaim for their services, and that Proclaim needs to work to that end.
We are very confident that the underlying issue has been resolved. If you continue to have issues, please contact our support team at 888-634-2038 or support@faithlife.com.
You can also visit our status page at status.faithlife.com, then click on Proclaim to see any affected services and subscribe to monitor our progress.
Faithlife Status
Welcome to Faithlife's home for real-time and historical data on system performance.
status.faithlife.com
- Faithlife Proclaim the first thing I did yesterday when we had problems was to go to the status page and it indicated that Proclaim was fully operational.
- Sorry about that Pat Damiani. That probably means you got there before we got the status page updated.
- This outage would have affected 日本部 Nihonbu, OMS Japanese Christian Church, whom I have yet to get up to speed on Proclaim. (英部 Eibu has a successor Proclaim Team to that Wai started.)