• I am wondering if anyone else is having issues with the font size numbers being yellow and not changing to the size you choose. If you have these issues what is the best way to correct it or fix it. Thank you in advance

    2. Thank you for your reply. I am glad to hear that I am not the only one having this issue. It is so annoying! I'll be watching for the relaunch banner. Again, thank you for your reply, this is very helpful
    3. Cathy...I know! What used to be an automatic thing I did and didn't have to think about how to do it has become quite the struggle. I'll share something else I learned. I/we are all familiar with the re-launch banner and update without question. I learned where in Proclaim you can see what is being fixed in that re-launch....then we'll know when this paticular problem is fixed! In Proclaim, top left corner...go to Help, then Release Notes. I'll be watching this area like a hawk!

    4. This is great information, thank you so much for sharing! Have a wonderful day!

  • I inserted video files from a curriculum that are all the same. Some of the files show up white on the side and are just skipped over when on air. But, they will play in preview.

    2. It's not hidden. I changed the files to MP4 and that fixed the problem. But it's still strange that some files worked, and the others played in the preview but not on air.
    3. Shaun Braley...I have run into a similar problem. How do you change the file to MP4? Is it an easy thing to do?

    4. A free program called Handbrake. It's pretty easy to use and there are a lot of videos on Youtube. https://handbrake.fr/
      HandBrake: Open Source Video Transcoder
      HandBrake is an open-source, GPL-licensed, multiplatform, multithreaded video transcoder.
      handbrake.fr

  •  — Edited

    Anyone else have lyric lines spontaneously wrapping to a new line since last Sunday? We have all our lyrics set up in groups of 2-3 lines per slide. Last Sunday, some slides started becoming 4-5 lines, making our slides quite messy. Is this a new feature?
    1. Yes! It has to do with recent updates with the formating/sizing and this "tT"area in my screenshot. I still don't understand it and there was another post addressing this and in the comments of that post, it was stated another update took place where it can be used the origianal way, but that doesn't seem to be working for me. I'll be calling the help desk for some additional help.

    2.  — Edited

      Was this the post you were talking about? https://faithlife.com/posts/6330768 if not, can you link the post? thanks!
      Proclaim by Logos - Faithlife
      There is an issue in our 4.18 release that affects alternate content when using custom text content. If you encounter issues, ensure that Text Scaling is "on". This is the old Proclaim behavior and will result in alt content behaving normally. If Text Scaling is off, and you try to customize the layout of your alternate content (such as by removing a line break) your slides will get out of sync with your main slides. We apologize for the confusion this may cause and hope to have a fix out soon!
      faithlife.com
    3. SCBC Worship - I don't know how to link the post! ugh. Plese tell me. I'll add the screen shot, maybe you can find it. I just called the help desk today (6/16) and after some discussion and the agent looking into this, was told this is still an issue and to keep watching for when to relaunch for an update.

  • We had always been able to send Lower Thirds to our live stream. Recently we have been experiencing such large delays in the Lower Thirds updating in the live stream that it has become unusable. However, if I display the main content in an overlay the updates are timely. As you can see in the attached image the text is different in the program view (Content) vs the preview view (Lower Thirds.) We're running Proclaim and OBS on separate HP Victus Gaming laptops connected through a gigabit switch. The proclaim laptop has two external monitors (front of house and conficence) and two virtual NDI monitors, one sending the main content and the other sending lower thirds. The OBS laptop is not driving any external monitors but has two NDI PTZ camera input devices, receives NDI input sources from Proclaim, and encodes and sends the live stream to Youtube. I don't know if the root of the problem is in Proclaim, OBS, hardware, or topology. Any troubleshooting advice or solutions would be greatly appreciated. John

    1. I think a first step, is in Proclaim, go to preview and enable the your main content and your lower thirds screens, so you can see both. And then navigate the presentation. They should be in sync Next step would be to open an NDI receiver on your local laptop, and see if it's in sync with Proclaim. To try and rule out network lag. And then possibly stopping the main NDI feed and see if the lag is gone when just sending the lower thirds. Hopefully a combination of the above will help narrow down where the issue lies.

  • I don't know if you guys have considered this, but wouldn't it be nice if we were able to add custom quick screens. For example, you guys have the amens, but wouldn't it be nice if I could have my own. Cause isn't it like just an svg with transparent background right? Or how does this work, I'm really interested in knowing the workarounds. I only ask this because I find myself using those a lot. Especially Amen and Hallelujah, while I never use the He is Risen one. I know you guys allow custom quick screens but those aren't the same. For instance, I tried adding a png with a transparent background, and it worked, but my whole screen changed to it, rather than how the Amen and hearts work. Hence, why I'm asking. It's something minimal about Proclaim, but I tend to use it so much, that I'm getting curious and I want to add my own things that relate to my church if that makes sense. Thanks for your guys consideration.

    1. Right, the current custom quick screens are more like a whole extra slide. Like blank and logo. While the Amen ones are overlays. Do you mind leaving your feedback here: https://community.logos.com/ideas/proclaim-suggestions/ so others can vote on it?
      community.logos.com
    2. will do
    3. I currently have communion & birthday slides and would love to have more personal choices as well.

  • I've just updated Proclaim to 4.19.0.0148 on my Windows computer and now when I add a Bible item all the text is squashed onto one slide (This does not happen with 4.18.0.406 on my MacBook) This is, in my view, quite a serious issue. Could someone from the Proclaim team please advise? Thanks, Graham

    2. If you look you can see that you do not have it marked to put each verse on a different slide.

    3. - many thanks to you and your team for this swift resolution. It certainly addresses the issue for me and I like how the new option enables the new functionality to be used as well. Appreciated, Graham
    4. Jordan Sjodin...thanks for the update, but I still can't see to get this to work as it "originally" did. Any suggestions...or just call the help desk? Also, how do you get your name to appear in blue, like Graham Criddle did when he replied to you?

  • Can I play a video on the confidence screen and not the main screens?

    1. I can't get Proclaim to sync on my Mac?

      1. Can someone please help!! our chords are no longer yellow on our iPads for our musicians. They are yellow on our Mac but not the iPads.
        1. Thank you for reporting this. The dev team is aware and is actively working on a fix.

        2. this should be fixed

      2. Is anyone else having trouble with changing the transitions? When I load in a slide, and click to have the transitions options come up, I can't select "No Transitions". I have to go to "Diamonds", then to "No Transitions", to have it be "No Transitions". This is new....I didn't have to do the extra step before. I called the help desk, and they also had trouble and the work around was to go to "Diamonds", then to "No Transitions".
        1. The dev team is also aware of this issue. The quick workaround is, as help desk mentioned, select a different transition then select no transition.