Hi Bernard Kaninda, We are sorry to hear of your trouble in accessing the videos, but we can certainly assist you with the information to download the videos for offline use. You can download the videos by opening the “video” from the Library listing. Once the video is open, go to the panel menu and select the option “Download all media”. Depending on the size of the video you are downloading, this can take some time. Once the message “cancel media download” disappears, the download is complete. Please let us know if you need anything further.