
Bon Zapata
- I am sorry to hear that you have been having this difficulty. I recommend using these instructions to fix this problem when using our software on your computer. I will add a comment with a link to similar instructions for our mobile app. If you need further help with this, please contact us at 1-800-875-6467 or customerservice@faithlife.com. https://support.logos.com/hc/en-us/articles/360008520751-Troubleshooting-Video-Problems