I am sorry to hear that you have been having difficulty with this. These articles explain how to make sure that you have access to all of your books on your computer and also on your mobile devices. If you need further help with this, please contact us at 1-800-875-6467 or customerservice@faithlife.com. https://support.logos.com/hc/en-us/articles/360015582892-Missing-Resources-Mobile https://support.logos.com/hc/en-us/articles/360007387692-Missing-Resources-Desktop