It sounds like you may be having an inconvenience or a technical difficulty. If this situation has not resolved yet. please use these instructions to re-install our app. If you need further help, please contact us at 800-875-6467 or at customerservice@faithlife.com. https://support.logos.com/hc/en-us/articles/360009122871-How-to-Uninstall-Logos-Bible-on-Mobile