John, it's a bit ironic that you post this review "...for what we pay, they should..." under the FREE engine. That said, it will help much more if you go with technical problems to the Logos user forum than mentioning them somewhat obscurely in a product review. If fellow users will not be able to help you, the chances are good that a developer or other technically competent will take notice and help you directly or get the right people from technical support onto your case. Another idea would be to mail somebody who will be interested in your CS experience, like Ray Deck from fathlife.