Can somebody please give me advice? Yesterday when I wanted to open my Logos program, I got a warning from my Avast antivirus program on my laptob that their is a dangerous virus attached to one of the Logos files and asked permission to delete that file. I gave permission to delete the possible virus. Now my Logos program does not want to open. It starts as if it is going to open, but then stops and nothing happens.
- My expectation is that this was a false positive and that the file you deleted was essential for Logos to work. Do you remember what file it was?
- You can try repairing the Logos installation in "Programs and Settings." Follow Solution 3 in this article: https://support.logos.com/hc/en-us/articles/360008044592
- If that doesn't work, it's probably best to collect logs, and email them to our our Tech Support at firstname.lastname@example.org. https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files