At Faithlife, we have a few fundamental principles surrounding privacy and the sharing of personal information:
- When you use our products and services, you’re trusting us with your information and we have a responsibility to use and manage it appropriately.
- We aim for full transparency on how we gather, use, and share your personal information.
- We are thoughtful about what personal information we ask you to provide and that we collect about you through the operation of our products and services.
- We only collect personal information when we have a legitimate business reason to do so.
- We store personal information for only as long as you allow us, or we are obligated to keep it.
- We make it easy for you to control what personal information is shared or kept private.
- We limit the sale of personal information to include only US physical mailing addresses outside of California, and do so only with trusted partners in the Christian market.
These principles are incorporated in the policy below.
Who We Are and What This Policy Covers
We are Faithlife. At Faithlife, we use technology to equip the Church to grow in the light of the Bible. Our team is always creating new products and services to deepen your faith and help you, and the Church, grow. Our products and services are used by individuals and Communities (defined below) around the world.
- Our websites, including, but not limited to: logos.com, community.logos.com, verbum.com, lexhampress.com, biblestudymagazine.com, biblescreen.com, biblia.com, reftagger.com, ministrytracker.com, beaconadnetwork.com, faithlifetv.com, faithlife.com, wordsearchbible.com, servantpc.com and sites built on faithlife.com subdomains like sermons.faithlife.com, faithlife.com/products/giving, sites.faithlife.com, proclaim.faithlife.com, courses.faithlife.com, connect.faithlife.com and equip.faithlife.com;
- Our mobile applications for iOS, Android, and Kindle, like: Logos Bible Study Tools, Biblia!, Verbum Catholic Bible Study,Faithlife, Bible Screen, Faithlife TV, Proclaim Remote, Greek and Hebrew Flashcards, Faithlife Study Bible, Faithlife Ebooks, Servant Keeper;
- Our products and services that are available online, like: app.logos.com, app.verbum.com, app.courses.faithlife.com, app.wordsearchbible.lifeway.com, servantkeeper.com;
- Our products and services that are available as desktop clients, like: Logos Bible Software and Verbum Bible Software, Wordsearch, Servant Keeper;
- Our products that are integrated into third party apps and sites, like ads and Reftagger; and
- Other users’ websites and Faithlife Groups, like church groups, that are built using our products and services, while you are logged in to your Faithlife account.
Terms that We Use
“Faithlife Services” means websites, applications, products and services deployed by Faithlife for end use by individuals and Communities. (examples: Logos Bible Software, Mobile Ed Courses, Faithlife Sites, Proclaim Presentation Software, Faithlife Equip Church Management Software)
“Community” means faith-based organizations, educational institutions, nonprofit entities, and any other organization that licenses any Faithlife Service for use by the Community or it’s Users.
“Users” are people who:
- establish a Faithlife account for connecting and transacting with Faithlife as an individual consumer of Faithlife Services. (examples: to purchase and use Logos Bible Software, watch Faithlife TV, or a Mobile Ed course)
- access any Faithlife Services pursuant to a license granted to a Community (examples: a church administrator who uses Faithlife Sites or creates a church group on Faithlife);
- establish a Faithlife account or use Faithlife Services as a guest for the purpose of connecting and transacting with their Community or accessing Community Services or resources. (examples: to make a digital donation to their Community, post to the Community’s group, read a book shared with the Community, watch video content provided through the Community, access a members only page on the Community’s website)
“Community Services” - Things Users
- build for or distribute to their Community using Faithlife Services. (examples: websites, church groups, presentations)
Information We Collect
We collect information about you to provide Faithlife Services, to communicate with you, and to make Faithlife Services better - from figuring out basic stuff like which language you speak, or what church you attend, to more complex things like where you need to begin reading when you return to a book, which product recommendations or ads you will find useful, or what search results we should prioritize for you. The information we collect, and how that information is used, depends on how you use Faithlife Services and how you manage your privacy settings.
When you’re not signed in to a Faithlife account, we store the information we collect with unique identifiers tied to the browser, application, or device you’re using. This helps us do things like improve Faithlife Services for new users. When you’re signed in, we also collect information that we store with your Faithlife account, which we treat as personal information.
Information You Provide to Us
We collect and retain information that you provide to us directly. The amount and type of information depends on the context and how we use the information. Here are some examples:
- Faithlife Account Information: We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for a Faithlife account to provide an email address, name, and password. You may provide us with more information, like your phone number or your job title, but we don’t require that information to create a Faithlife account.
- Faithlife Profile Information: If you have a Faithlife Account, you have a Faithlife Profile. Basic Faithlife Account information like your name and email address become part of your Faithlife Profile automatically. You can build a more complete profile by sharing more information like interests, age, and denominational affiliation. We use profile information to create more personalized experiences when you use Faithlife Services. You can control who has access to your Faithlife Profile information in Faithlife Profile Settings. You can choose to share your profile information broadly, with other members of Faithlife Groups you have joined, or with no-one else.
- Transaction and Billing Information: If you transact with us by trialing or subscribing to a Service or buying something – you will provide additional personal and payment information that is required to process the transaction and your payment, such as your name, credit card information, billing address, church affiliation, and contact information.
- Website and Giving Information: If you use our Faithlife Giving Services to accept donations, or our Faithlife Sites Services to sell products or services to others through your Faithlife Site, your Faithlife Account will be connected to a Faithlife Group. When you do this, your account may then include information like your domain name, your church, and, if necessary to set up a payments integration, your bank account information.
- Content Information: Depending on the Faithlife Services you use, you may also provide us with information about you in content you create. For example, if you share Logos notes, or create a web page that includes biographic information about you, we will have that information, and so will anyone with access to the Internet if you choose to publish the post or publish the content publicly.
- Credentials: Depending on the Faithlife Services you use, you may provide us with credentials for third-party products and services required for your Faithlife Services to function, like a SendGrid email account.
- Communications With Us: You may also provide us information when you respond to surveys, communicate with our Sales staff about your interests or orders,communicate with Customer Success or Customer Service staff about a support question, or post a question on our public forums.
Information You Provide to your Community
Some of Faithlife Services require that we act as a data processor for a church or other third party.
- Faithlife Profile Information: When you join a church group, administrators and members of that Faithlife church group may have access to your personal information. You control what Faithlife information is accessed and who can access it in your Faithlife Profile Settings.
- Other information: Sometimes when you interact with a Faithlife Service, we may be acting as a data processor for the Faithlife Group using that service. (examples: If a church uses Faithlife Sites you may be able to share a mobile phone number to be texted directions to that church. Your mobile phone number would be collected. If a church uses Faithlife Giving and you made a donation, your donation information would be collected and processed by Faithlife and shared with the church.)
Information We Collect Automatically
We also collect some information automatically:
- Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use Faithlife Services (examples: When you create or make changes to your Faithlife Group, when you present using Proclaim, or when you create or make changes to your Faithlife Sites website.)
- Usage Information: We collect information about your usage of Faithlife Services. For example, we collect information about what software features you access and use, we collect information about what resources you access, and we collect information on how you use those resources. Resources include things like books or journals you read or reference, videos you watch, and courses you take. We collect information about the actions that Faithlife Site and Faithlife Group administrators and users perform on a site, for example; who did what, when, and to what thing on a site (e.g., [yourchurch.com username] deleted “[content]” at [time/date]). As another example, we track information such as visitors, membership, pageviews, click events, and transactions. We also collect information about what happens when you use Faithlife Services (e.g., results of support document searches at support.faithlife.com, features enabled for your website, interactions with our Admin Menu and other parts of Faithlife Services) along with information about your device (e.g., screen size, name of cellular network, and mobile device manufacturer). We use Google Analytics, Amplitude, IBM Watson and other third-party services to collect detailed information about website behavior and events like who clicked or didn’t click on links, paths users take when using Faithlife Services, wishlist interactions, cart abandonment, and transactions. We use this information, for example, to provide Faithlife Services to you, to learn how people use Faithlife Services, to learn how users respond to specific features and content, and to identify problems and opportunities, all so we can make Faithlife Services better and grow our business.
- Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people use Faithlife Services and Community Services from certain geographic regions. We may also collect information about your precise location via our mobile apps if you allow us to do so through your mobile device operating system’s permissions. We collect and use this information to create more personalized experiences like Proclaim Signals or invitations to join the church group of a church you are attending.
- Stored Information: We may access information stored on your mobile device via our mobile app. We access this stored information through your device operating system’s permissions. For example, if you give us permission to access the photographs and videos on your mobile device’s camera roll, Faithlife Services may access the videos stored on your device when you upload a video of your church choir’s closing hymn each Sunday.
Information We Collect from Other Sources
We may also get personal and demographic information from third parties about individuals who may or may not yet be our users. We get this information from companies that collect and aggregate data, from partners authorized to share this data like church associations, and from publicly available sources like public website content. This may include information about religious affiliation or your role in the church. We may link this information to existing Faithlife Accounts and use it, for example, for marketing and advertising purposes or to conduct market research.
How And Why We Use Information
Purposes for Using Information
We use information about you as mentioned above and for the purposes listed below:
- To provide Faithlife Services–for example, to set up and maintain your account, provide access to your Logos library, provide access to your presentation content and sermons, host your website or group, and restore your website, or charge you for any of our paid Faithlife Services;
- To further develop and improve Faithlife Services–for example by adding new Faithlife Services or features that we think our users will find valuable or will help them to grow or and manage their Community more effectively;
- To monitor and analyze trends and better understand how users interact with Faithlife Services, which helps us improve Faithlife Services and make them easier to use;
- To measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition--for example, we may analyze how many individuals purchased a plan after receiving a marketing message or the features used by those who continue to use Faithlife Services after a certain length of time;
- To create a user profile that allows us to better serve you with relevant content, product recommendations, and ads. For example, a Logos customer who routinely accesses Baptist resources may see a higher percentage of recommendations or ads for other Baptist resources instead of Anglican resources.
- To monitor and prevent any problems with Faithlife Services, protect the security of Faithlife Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of Faithlife and Faithlife Users, which may result in us declining a transaction or the use of Faithlife Services;
- To communicate with you, for example through an email, about offers and promotions from Faithlife or others we think will be of interest to you, solicit your feedback, or keep you up to date on Faithlife Services and your Faithlife Account; and
- To personalize your experience when using Faithlife Services, provide content recommendations, target our marketing messages to groups of our users (for example, those who identify with a specific Christian tradition or have been our user for a certain length of time), and serve relevant advertisements.
Legal Basis for Collecting and Using Information
How We Share Information
We do not sell our users’ private personal information. We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:
- Faithlife Groups you join or follow: When you join or follow a Faithlife Group, the information in your Faithlife Profile, and the information you provide while using Faithlife Services deployed by that may be shared with that group’s administrators and members based on the privacy settings you have set.
- Third Party Vendors: We may share information about you with third party vendors who need to know information about you in order to provide their services to us, or to provide their services to you or your site. This group includes vendors that help us provide Faithlife Services to you (like Content owners whose Content you have licensed for use with Faithlife services, payment providers that process your credit and debit card information, fraud prevention services that allow us to analyze fraudulent payment transactions, postal and email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you, registrars, registries, and data escrow services that allow us to provide domain registration services, those that assist us with our marketing efforts (e.g. by providing tools for identifying a specific marketing target group or improving our marketing campaigns), and those that help us understand and enhance Faithlife Services (like analytics providers), who may need information about you in order to, for example, provide technical or other support services to you. We require vendors to agree to privacy commitments in order to share information with them.
- Legal Requests: We may disclose information about you in response to a subpoena, court order, or other lawful governmental request.
- To Protect Rights, Property, and Others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Faithlife, third parties, or the public at large.
- With Your Consent: We may share and disclose information with your consent or at your direction.
- Aggregated or De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of Faithlife Services and we may share a hashed version of your email address to facilitate customized ad campaigns on other platforms.
- Other Group/Site Owners: If you have a Faithlife Account and leave a comment in a group that uses Faithlife Services (like a site created on Faithlife Sites or another Faithlife Group) your IP address and the email address associated with your Faithlife Account may be shared with the administrator(s) of the group/site where you left the comment.
- Published Support Requests: And if you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other users.
Information Shared Publicly
Information that you choose to make available to everyone is disclosed publicly. That means, of course, that elements of your Faithlife Profile, posts, content that you make public from within Logos, Faithlife Sites content, etc, may be available to others. For example, the photo that you upload to your Faithlife Profile, the group posts you make, Logos Notes you share, sermons you publish to Faithlife Sermons may all be made available publicly. Public information may also be indexed by search engines or used by third parties. Please keep all of this in mind when deciding what you would like to share.
How Long We Keep Information
We cultivate long term relationships with our users, and we keep information about you until (if applicable) you ask us to delete it, or we no longer need the information for the purposes for which we collect and use it -- which are described in the section above on How and Why We Use Information--and we are not legally required to continue to keep it. You should expect us to retain personal information associated with your Faithlife Account indefinitely, but things like email interaction behavior or usage logs for shorter periods of time, ranging from 30 day to 450 days.
We work very hard to protect information about you against unauthorized access, use, alteration, or destruction. For more information, please see the Faithlife Security Policy.
You have several choices available when it comes to information about you:
- Manage who sees your Faithlife Profile information: You can manage who has access to certain information in your Faithlife Profile Settings.
- Limit the Information that You Provide: If you have an account with us, you can choose not to provide the optional account information, profile information, and transaction and billing information. Please keep in mind that if you do not provide this information, certain features of Faithlife Services may not be accessible.
- Limit Access to Information On Your Mobile Device: Your mobile device operating system should provide you with the ability to discontinue our ability to collect stored information or location information via our mobile apps. If you do so, you may not be able to use certain features (like adding a location to a photograph, for example).
- Opt-Out of Electronic Communications: You may opt out of receiving promotional messages from us. Just follow the instructions in those messages. If you opt out of promotional messages, we may still send you other messages, like those about your account and legal notices.
- Set Your Browser to Reject Cookies: At this time, Faithlife does not respond to “do not track” signals across all of Faithlife Services. However, you can usually choose to set your browser to remove or reject browser cookies before using Faithlife’s websites and Services, with the drawback that certain features of Faithlife’s websites and Services may not function properly without the aid of cookies.
- Close Your Account: If you no longer want to use Faithlife Services you can close your Faithlife Account. Please keep in mind that we may continue to retain your information after closing your account, as described in How Long We Keep Information above--for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate business interests like maintaining accounting records.
Your Rights Under the CCPA
Your Rights Under the GDPR
If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:
- Request access to your personal data;
- Request correction or deletion of your personal data;
- Object to our use and processing of your personal data;
- Request that we limit our use and processing of your personal data; and
- Request portability of your personal data.
You can usually access, correct, or delete much of your personal data using your account and profile settings. If you would like to contact us about these or your other rights, you can reach us using the contact details below. If Faithlife is unable to support or respect your rights, individuals covered by GDPR laws have the right to make a complaint to a government supervisory authority.
How to Reach Us
- In the case of US based entities, entering into European Commission approved standard contractual arrangements with them, or ensuring they have signed up to the EU-US Privacy Shield; or
- In the case of entities based in other countries outside the EEA, entering into European Commission approved standard contractual arrangements with them.
You can ask us for more information about the steps we take to protect your personal information when transferring it from the EU.
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