• Can someone please help!! our chords are no longer yellow on our iPads for our musicians. They are yellow on our Mac but not the iPads.

    1. Is anyone else having trouble with changing the transitions? When I load in a slide, and click to have the transitions options come up, I can't select "No Transitions". I have to go to "Diamonds", then to "No Transitions", to have it be "No Transitions". This is new....I didn't have to do the extra step before. I called the help desk, and they also had trouble and the work around was to go to "Diamonds", then to "No Transitions".

      1. Can anyone help with a way to push messages to the main screens that are longer than just a pager number? This used to be a key feature we used in the past on a previous presentation program. Now that I am exploring it in Proclaim, it appears that the display of these messages is locked to a small-sized pop-up in the bottom right corner. Shouldn't this pop-up auto-size to show more text if needed? I can think of all kinds of use cases. Our particular one is to put a code word up if there is a medical emergency in another part of the building so that our medical volunteers in the service can respond.

        1. There should be an option to have text scroll at the bottom. The text box for that is to the left of the pager number box, I think. (Don't have proclaim open at the moment to double check that, but that's where I'm remembering it being.)

      2. Just within the past few months, Bible Trivia will not run when we are on air.. sometimes it will. It is hit and miss. What am I doing wrong

        1. Is it possible to use tablets or smart phones by parishioners as visual aids WITHOUT the ability to control? The Follow and Control options are both present when new people are added as members. I just want "Follow" to be an option on their mobile device. HELP!!

          1. It has been a while since we looked into this, , so my recollection may be faulty, or things may have changed. As I recall, we would have people download the Proclaim remote app and, since they weren't part of the team, the only option they would get would be to follow. They did have to set up a Faithlife or Logos account first.

          2. Using the Proclaim app may work, but I am not aware of how you can prevent the user for selecting "Control" instead of "Follow" for the presentation. Streaming the content, using something like VDO.ninja, so parishioners can follow the presentation within a web page would be simpler and not require a mobile application or a login. We use VDO.ninja to stream our OBS output, which includes the NDI lower thirds feed from Proclaim, to stream to monitors in the narthex and other locations within the building. This is a good solution for a view monitors, but not for more than 10. Proclaim may have other web based options, like their Sign Feed, that is worth looking into.
            VDO.Ninja
            Bring live video from your smartphone, computer, or friends directly into OBS Studio or other. 100% free.
            vdo.ninja

          3. I'd recommend that you look into the Sign Feed as Paul suggested. We haven't really adopted it, but I setup a "LiveLyrics" sign feed and assign our Sunday presentations to it. I gave the sign feed a default 4 slide loop for when nothing is on air that basically let's people know they are at the right place, can tell it is active and will get the slides when they go live. When a presentation goes live there is a bit of a startup delay, but then the sign feed gets our full screen feed with no delay. They'd just use a browser to hit something like https://signage.faithlife.com/<account name>/signs/<sign feed name>. I don't know if this can be set to an alternate output like the lower thirds for a live stream. I'd guess so, but I've never tried that because A) My intention is that this is just for people in the church that have a problem looking up at the screens (ours are high) for longer periods and B) They don't need the live stream's video and graphics because they get them in person.
            signage.faithlife.com

        2. Video download problem We have published a Proclaim recording of a sermon and we can view the video online and the download option is available for the audio, but the download option for the video is not available, with the spinning processing symbol showing instead. It has been doing this for over 24 hrs now. Publishing the recording a second time has led to the same result. Any suggestions?
          Believe and Belong_ 24 May. 2026
          sermons.logos.com

          1. Same issue here. Took forever to process the upload, now it's taking forever to create the video

          2. This also happened to our recording. As a workaround I let in play in the browser and then did a screen recording of the video playing. I then added the sound to the screen recording of the video.

        3. Not sure if this was asked before, but I can't find information the Proclaim notes, so asking here. Is there a way to find out what are the email addresses that were used to register the team members? I don't seems to find it in the Manage Team Members section. I had a member who is already registered asking for his email to be registered. So, I wanted to check if the email he given previously was the same email or is another email address.

          1. I've been advancing slides from preaching mode in my iPad for ages. Suddenly this morning, it fails. It shows that remote slide control is available, but clicking on any slide gives me the little exclamation point and does not bring the slide up. I was wondering if there was a Windows update (firewall?) that caused this, or something else? Note: I tried changing slides from both my iPad and my phone and it's the same issue, so I'm assuming it's on the Windows machine running Proclaim for our services.

            1. I'm not an expert on this problem but in the past I remember others suggesting to make sure the computer and devices are on the same network.

          2.  — Edited

            anyone else experiencing upload issue with sermon recording? after an hour, it still not finish processing the sermon recording to cloud server.

            2. as of 23:40 pacific time, i checked my church mac mini, it appears to be working.

            3. It's working this morning for me as well!

            4. We had a hang after the sermon "uploaded" this past Sunday as well. I didn't go check yesterday afternoon. I will today.

          3. Slides I have used for years suddenly have a little LOCK symbol on them. I can use them but when "on air" a PROCLIAM watermark floats in the background. Why is this happening ?

            1. It sounds like your church's subscription has expired. You might talk to whoever takes care of that in your church. If everything looks good on your end, then contact Proclaim support. You can email them at proclaimsupport@logos.com, call 888-634-2038, or chat by going to https://support.proclaim.logos.com/hc/en-us and clicking on "Chat with an Expert" in the lower right.
              support.proclaim.logos.com