On Sunday, November 23 we noticed a strange issue with our music not playing on the pre service loop section. We checked everything and nothing is muted, and we haven't changed anything from what we've been doing each week. The "Warm Up" section where we have the countdown video works fine. Has there been an issue with this for anyone else?
- We will do some testing this weekend and let you know! Thank you!
- Ok we did further testing and a video will work (audio & video), but the audio cues still do not. One thing we noticed is that we are not seeing the audio icon on the computer in which we are having the issue (Mac Mini - OS Sequoia), but we do see it on the PC we have, where the audio cues are working (screenshot). Any ideas?
- Hey Stephanie, is this still happening on the latest version of Proclaim? If so, check to see if the audio track was uploaded locally to your Windows computers. When clicking on the blue speaker icon on Mac, you'd see a red exclamation indicating that the audio is not available on this device.
