• Hello everyone during service this pass Sunday we lost proclaim going out to the media in mid service . It was coming into from the cameras but stop going out to the media in the middle of can anyone help me with this support was unavailable

    1. Hey Evon, not sure why that happens but it’s happened to us during our services in the past. Not frequently but it’s happened. we simply just rebooted our system and it came back. between proclaim and OBS this has happened before. Are you using pc or Mac?

    2. Are you presenting and streaming on the same device? This happens when running Proclaim and OBS on the same PC because there isn't enough memory to handle the load. I offload the video to another HDMI output and send it to a StreamBox to Restream via a single RTMP.

  • After Friday's update, we had a problem with the computer and presentation screen being in full screen mode so we could not see the slide selections on the computer. Tech support at Proclaim was unavailable. We fixed it by adjusting the Windows Display; although still unclear how this setting got changed. However, during worship on Sunday, Proclaim closed out unexpectedly twice during pre-service loop and once at the end of the service. We are hosting a Service of Remembrance this week with a picture slideshow. What needs to be done to ensure shutdown does not occur again? It would be appreciated if updates were NOT installed on Fridays when we are getting ready for Sunday worship. Earlier in the week would be better when glitches like these can be worked out ahead of time.
    1. Thanks for the report , and I'm sorry you had a bad experience. Please submit your logs through the Help menu in Proclaim. We can take a look and see if we can figure out what's going on.

  • Alternate Content layouts: Is there a way to edit the default location when selecting 'picture-in-picture'? When I select it, the slide is aligned to the bottom-right margins. If I drag the image to the upper-left margin, future editing of other slides "might" match the upper-left. Sometimes to the bottom-right.

    1. On a [bug] related/unrelated note, I see that in app[dot]proclaimonline[dot]com, the alternate content layout shows the location of the background but not text/foreground in the pip layout. Also can't move it. Looking forward to what you're doing in that area...

    2. They are supposed to remember where you last put it. I'll take a look and see what could be causing it not always respect that preference. Yes! We have a few more improvements coming soon to fully round out the alt-content support on the web app. Glad you checked it out!

    3. I've noticed the same sort of thing happening. While I always want the slide in the (default) lower right corner (so that's not a problem), sometimes it is not all the way in the corner, and other times it is just a different size that how I had resized the previous one (leading me to have to guess at the approximate size when sizing manually). I suspect this is related to what Joshua Nadel noted.

  • Error messages when updating or installing Proclaim Problem You may receive one of the following errors when attempting to update or install Proclaim: From ProclaimSetup: "Unable to download a required file" This problem occurs when Proclaim or ProclaimSetup is unable to download resources or the individual installers necessary to install Proclaim. Tip: Restart Windows Sometimes this error can appear if the Microsoft's Background Intelligent Transfer Service (BITS) has been temporarily disabled, or otherwise occupied. Shut off and restart your computer to resolve this. Despite Windoze doesn't like this program anyway (keep anyway), I've done the cold boot but still no go. Anyone have a solution? The install works ok on another PC.
    1. Problem solved. Using AI, I ran the installer from a command prompt with administrator privileges. I would like to know why the usual way doesn't work. The PC had a very new installation of Windoze 11. I have run other programs recently with an .exe installer with no problems.

  •  — Edited

    does anyone have problems with moving templates and/or videos freezing up? Ever since sometime after Easter (because it was working fine for my Easter program) it has been freezing up. I have uninstalled proclaim and re installed from the website. I have disabled hardware acceleration and made sure the new video player is checked. I have uninstalled the windows media player and reinstalled it. I have updated all my drivers and also I am on windows 11. I am at a lost and need this to get fixed before upcoming christmas program. when I run it on my HOME laptop it is okay but it does it on the sanctuary computer. anyone with any options or ideas? and I have sent a file for support to review (Oct 15) but no response yet. I lost my TECH and I mean literally he has vanished and will not answer text or calls. I am not a TECH, only someone who creates the presentations.

    1. Sorry about losing your tech guy! All those options you tried are the right things... I am not sure exactly what is happening, but if you call into our support team, someone could remote into your computer and help trouble shoot. Sounds like you submitted an issue with our help menu and haven't heard back? Normally, hardware acceleration needs to be on for things to work well, but turning it off can be a way to help narrow down the issue. Second, the new Video player is, ideally, the one you would use, but we have seen it be a little less forgiving when it comes to the video format. So we have seen some videos ripped off YouTube and other sites cause crashes or slowness. And after they are re-encoded, they work fine. So I would try a simple presentation, and possibly find a video in our Media Browser to see how that fairs, then add back one of your videos, and try to figure out where the issue is coming from. (could it be a specific video or motion background?)
    2. thanks for the reply and I have used several "motion background" templates in the media browser and they lock up. That's where it got started then I realized it also locks up with our purchased videos. I do not use "youtube" videos. I did turn off the hardware acceleration and thought that was the problem. It would run from anywhere from 30 sec to 1 minute before locking up and after turned off the hardware acceleration it made to about 3 minutes then locked up. I did submit issue through the chat menu. I would love to actually speak to someone, what is the #? I would love to do that. blessed by your help.

    3. You can call them here: 8886342038

  • Editing… Anywhere!

    We are excited to give you an early peek at our new Proclaim Mobile experience. Available today on app.proclaimonline.com.


    We are soft-launching it today on our forums, with a more official launch early next month!


    An update for our iOS app should be coming within the next week or so, with Android support coming in the near future (currently, Android users can use the web app).


    Editing and creation on mobile comes with our most popular tier, On Air + Pro Media (soon to be renamed Proclaim Pro), and allows you to edit presentations on your iPad, Chromebook, or quickly from any browser. Presentations sync like always and your changes show up everywhere! 


    For this first release you can expect to:

    • Create new presentations
    • Add new Songs, Bibles, Announcements, and Content items
    • Edit existing Service Items
    • Search and apply media
    • Rearrange Service Items


    You’ll also experience the first look at our new editing experience: 

    • Format tabs and dedicated format panes so that color pickers and text effects don’t cover the slide you are trying to edit
    • Larger, zoomable Slide canvas area
    • Refined set of tabs along the top for your various outputs
    • And much more!


    We hope you enjoy the new editor and can expect to see it in the Proclaim desktop app for Mac and Windows in the near future. 


    Additional Features

    Besides editing, we’ve also brought more improvements to the mobile experience

    • Grid View for previewing and controlling presentations
    • Share a presentation with ”anyone with a link” to easily review your presentations without needing to sign in
    • Local rendering - Proclaim will now download and cache your media and render the slides on-device


    We’d love your feedback and are excited to bring even more features in the coming months.


    – The Proclaim team



    2. Wow this is actually an insanely cool feature to create. Thank you devs! If you ever need a beta tester for things let me know 😉
    3. same here honestly. I spend so much time on Proclaim trying new things. Midi and such.

    4. I would also be willing to beta test if you guys need it.

  • Nice Update to Proclaim Remote last week! When I started the service last Sunday, I was asked to sign in again - unusual... Is this a new version? Uh, Oh! My worries were unfounded - The new version, 5.2.17, adds some new welcome features. A feature I really appreciate is that the content updates on the iPad when changes are made to the desktop versions. REALLY Helpful! The titles on the slides is appreciated as well. I also notice the app is snappier and more responsive. Usually we write when there are issues - I'm writing to say Thanks! The update is appreciated!!! Rev. Lawrence Becker -

    2. Okay. It just felt like a change from previous to me.

    3. videos themselves dont play, but we are supposed to have a play/pause button to control them on air, and an icon to indicate in the timeline. Looks like those are broken in the latest release. We are working on a fix! So you weren't crazy! It was different than it used to be

    4. Thanks Jordan. Good to know I wasn’t imagining (crazy) things.😊

  •  — Edited

    Peace, friends. When I copy an Image to the Windows clipboard, Proclaim seems to no longer give the options to "Paste" and "Paste as background"; odd. Anyone know what's going on? Tried it on 2 machines with no luck, so I assume it can be re-produced. Obviously I have a workaround so not particularly urgent.

    1. Odd! I just tried on Mac and it worked fine, but sure enough, Windows is missing the options. We will take a look and thanks for the report!
    2. ...care to share your work around? My need for this to work like it did IS urgent. Thanks.

    3. Well, it's quite simple to be honest. For the Paste as background" option, I clicked on the "Background" text as seen here. If it's not a background, click the drop-down button as per the other arrow. After clicking on either of those, click on "Import". Then, choose a file that you've saved on the computer and boom... but first, you'll need to download/save the actual image file of course (instead of copying it).

  •  — Edited

    Seems like it's been a bit since we've had any major new feature or quality of life releases for Proclaim (with maybe the exception of the remote now working in a browser?)... a couple of feature requests... 1. (I've been asking for this one for several years... coming back again to be the squeaky wheel with my annual re-try) A separate song item index, addressable with midi, unaffected by the addition or removal of other service items. For the sake of automating song lyric slides, and not having to make adjustments after someone adds a service item that changes the indices of every item after it... 2. Allow the Alt Content views to apply to grid mode in Preview. Some of our operators want higher contrast views to make it easier to keep track of where we are. It would be nice to be able to use the confidence view for the slides in grid mode. Alternatively an additional text-only view like ProPresenter's Easy View (screenshot attached) would solve this issue for us... 3. The last big one for us would be midi out on a slide-by-slide basis!

    1. Little sneak-peak for you coming in a release soon!

    2. Yes!!🙌 I am so excited about this!!

    3. I would like something simple fixed ie to have the right click come up in the correct order Cut/Copy/Paste on everything copyable (apart from the song lyrics ) on the main page - the arrangement, song title, etc which displays as Copy/Cut/Paste. Just in Windows, Mac is fine.

  • Today's update includes 'Remember the "Licensed by CCLI" checkbox state for each arrangement.' Thank you!