• Proclaim Remote on Android will not let me log in. I log in with my account, it then askes me to authorize the Logos account, I click "Authorize" and then it takes me to a webpage with a bunch of Research topic suggestions and adds. I can't get in to the application at all. I have uninstalled, restarted the device, and reinstalled and I get the same behavior. Please help.

    2. Well uninstalling and fully updating has the same result. If the app is already installed and authorized, then there is probably no issue.

    3. Sorry, me at to say S25 Ultra

    4. We have a fix queued up for this. Hopefully will be released soon!

  • So it seems like using Teams allows for separate presentation and media libraries. Is there also a way to separate out the song library per team? We've had our youth group make some changes to song arrangements recently. We've asked them to make sure they're creating new arrangements, rather than editing existing ones. But there's some inherent risk there as long as we're sharing libraries...

    2. Just back up your presentation from time to time. It exports all your song library as well.

    3. Are you sure about that? I thought that backing up a presentation just backed up what that presentation needs, nothing else. My church's song library has over 300 songs; that would need a much larger PRS file than the ones I see.

    4. yes, you can create multiple worship teams in addition to multiple presentation teams! (as you have discovered) I'm sorry it feels different than it used to. We did change strategies where this forum and our new forums are mostly meant to be user driven, although employees do hop in from time to time. You can always talk to someone at our Support team via email or phone, new forums https://community.logos.com/categories/discuss-proclaim And yes, Nancy, you are right, it just does the presentation, not your whole song library.
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  • I purchased a new version of the Bible and can't figure out how to load it into the Bible versions. Can anyone help me with this?

    2. Yes I purchased on Logos and no it didn't add it I have restarted the program etc... to no avail.

    3. Time to get customer support on the line

    4. Are you logged in to Proclaim with the same login that you use for Logos, ? There are copyright restrictions on books and Bibles through Logos. They are only available to the account that purchased the Bible. This is due to the publisher, not Logos. For instance I have been using Logos since version 1.6. I have amassed a large # of Bibles, so we use my Logos login with Proclaim so we have access to all of those Bibles. If we were to change our presentation computer's Proclaim login to someone else's login, our presentation computer would only have that person's purchased Bibles available.

  • Tonight our video slides and video backgrounds on our music video would not play on two of our three computers. The 2 computers are working the same presentation and other one is on a different presentation but the same video and same preservice loop. We did relaunch for the update on all 3 computers. Anyone else have that problem.

    1. I am assuming Windows computers, ? There have been numerous issues with Windows computers for video playback in Proclaim. Is windows up to date? Proclaim used to use the Windows Media Player to play videos, but Microsoft "sunset" it. There is a "Windows Media Player Legacy" app that can be installed and may help -- though this was a solution from years ago, so may not help: https://www.elevenforum.com/t/install-or-uninstall-windows-media-player-legacy-app-in-windows-11.30079/ Have you tried the "new Video Player" on them (see screenshot)? Including my personal laptop, we have 3 Windows computers. My personal machine plays anything I load into Proclaim. It is a high end laptop designed for gaming -- I use it for video creation (www.stevenstoops.com). Our main presentation computer plays MOST videos, but I have to process some of them using Handbrake or they won't play. The new Video Player does not help if I enable it. Our other computer, which is used to send the stream to the lobby TV (and for "Church in the Park" during Summer), had nothing but problems with videos. I enabled the new Video Player on it and it was hit and miss, Proclaim crashed if the video had a lot of motion on it. -- UNTIL the most recent update, now it plays videos perfectly WITHOUT the new Video Player. I don't believe that this is a problem that is caused by Proclaim, Windows has gotten to be mess -- I nearly moved to a Macbook when I purchased my current computer, but the cost of SSDs was too high. Video creators need storage and 1TB (what I could have afforded) is too small.
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    2. Thanks Steve. All 4 computers are windows. Only had problems with the 2 using the same presentation but the computer at home with the same presentation has no problem, all have been update the same. Prayerfully on Sunday it will work, if not I will trying some more steps. Thank for you input, blessings

  • Sometimes we have a slide presentation using canva. We can import it and control it fine in proclaim, but how do I make it show on the confidence monitor given I'm using the web link slide?

    1. We have started having problems with video type backgrounds for song lyrics. They always used to work and now they crash the program. We keep up with updates. Any ideas?
      1. How is your computer storage? If it's too full it could be causing the crashes.

      2. I'll take a look on Sunday. Thanks for the tip.

    2. Does anyone knows if there is a way to check all the background pics that was used in proclaim in a single glance rather than checking each and every slides you have done, especially in terms of song slides?

      1.  — Edited

        Depending on if you're looking for all used media, or just for a specific presentation, you should be able to go to media>browse media>recently used media.

      2. We haven't found an efficient way of doing this. Some time ago I created a 'Backgrounds' folder and now add all our backgrounds into it. Unfortunately, this is only a possible solution for you going forward 🙏

      3. Yes, those would tell you what backgrounds you have added to Proclaim. What I am looking for is what background was used for the which song - to see if there were repeats of background for different song. I know I could use Add Item -> Reuse items and filter Songs to view, but that provide a rather small view of the pic, and could accidentally click on an item which would insert the song into the presentation which is not what I would want. Would be nice if it is showing in the Song Library - the first location that I thought of since it does display a listing of all the songs we have in Proclaim.

    3. Is there an ETA for when the CCLI Lyric Videos will be available for integration with Proclaim?

      2. Thank you . It all sounds a bit convoluted to me but I will chat this through with our technical person and see what he thinks.

      3. Peter Horne - please get back with me if y'all can figure a smoother way to do things. Thank you!

      4. since our CCLI license allows us to play any music, I think I will initially pursue downloading some of the instrumental backing tracks from The Worship Zone. I've auditioned a few of them and the quality is pretty good and suitable for me to play guitar and sing along to. The new challenge is to find the best and most robust way to play these backing tracks so that I don't have to rely on our tech person who has a million and one other things to think about at the same time. I will keep you informed about what solution I eventually land on.

    4. Can we change the default CCLI box being checked behavior when you add or even swap a song? We've used the Multitracks license for 3 years now and for every song we've used in those years, we've had to uncheck the box. It got old quickly. Either having a setting where you can change the default behavior or remembering the last state of the box for a given song would be a huge improvement and remove an irritation. I've posted this before, and also submitted a feature request, and it's received affirmation from others but apparently hasn't gained traction with the developing team, nor has it received an official response of any kind. So, I'm here being the squeaky wheel.

      1. Hello is any one having problems uploading a Power Point Presentation from a mac computer? I've tried from 3 different macs and have not been successful but I can do it successfully on a Windows PC

        1. I believe that Keynote is default on a Mac, . I seem to recall that PowerPoint doesn't show up in Add Item > Import Item unless you're on a Windows computer. Perhaps some of the Mac people can help. You should be able to open Keynote on the Mac, then save as a Keynote file. After that you should be able to Add Item > Import Item and choose Keynote in Proclaim.

        2. I agree with . On macs Keynote is the default. So if you don't have keynote installed, then go for it, but if you don't want to install it, which is ok, then just download presentation as a different format that's not powerpoint. So like png or jpeg. But it's easier with Keynote.

        3. On Mac, you should just need to ensure Keynote is installed; Proclaim will open the PowerPoint in keynote and export it as images and bring them back to Proclaim. You shouldn’t need to change formats. you can also export the yourself like others suggested, and drag all the images into Proclaim’s order of service and it will create a grouping of all your slides