Proclaim
Organization • Bellingham, WA • 31 members • 39,690 followers
About this group
Organization
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31
members
39,690
followers
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Hello sorry to hear about this. We can definitely take a look at this for you. Do you think you could send us your log files? Go to Help > Save Log Files > Save to your Desktop > Email the zip file to proclaimsupport@faithlife.com https://support.proclaimonline.com/hc/en-us/articles/203763785-How-do-I-submit-log-files- We will be looking forward to your email!
Yes. I will do it tonight. Thanks!
Has anyone updated to the new Mac OS High Sierra that rolls-out today? I know it was available for pre-release, and I was wondering if there were any compatibility issues with the new OS and Proclaim, especially given the graphics updates.- Hello we are aware of the new High Sierra update being released and we are doing our best to make sure Proclaim can handle it. We are currently working/testing viable updates and patches to make sure Proclaim and Mac OS can handle this new OS release. Check out our soft ship update on our website (2.5.0.9) is available as of now for anyone running into some problems on the beta version.
- Thank you for the update. Glad to hear you guys are working on it, and I appreciate the diligence on the updates.
This past Sunday finished a sermon series at my church. We were using a new computer and settings had not been completely adjusted and the screen timed out for about 3 seconds. I can see the recording file under the recording list but I keep getting stuck before hte editing screen.
- Hello sorry to hear about the crash. Do you think you could send us your log files. We can better evaluate once you send us the log files. Please go to Help > Save Log files and email us the zip file to proclaimsupport@faithlife.com
When the Warm Up section starts automatically it just does a hard cut off of the prelude music. Is there any way this could be changed to do a fade? It makes it sound unplanned when this happens. It is not always possible to select music that will time out perfectly with the actual time available.- Hello we actually recently shipped out a new feature that does actually enable a slight fade when having the music start on a pre-service loop and exiting a service item. Can you check again to see if this is working on your side? We tested on our side on multiple machines and could hear the fade between service items. Your input could help us determine whether we should increase the fade and etc. Thanks Robert,
you should be able to Alt+Tab (or Cmd+Tab on Mac) to get to the main app. Sounds like you may be mirroring the projector with your computer to display the same on both. You will see the main app in this case. Here is article that describes how to change that. https://support.proclaimonline.com/hc/en-us/articles/203702259-Why-do-my-laptop-view-and-projector-view-look-the-same-when-on-air-
There doesn't appear to be a way to log out of the mobile app on Android without clearing the data from the app settings in Android settings. I have 2 separate accounts I manage (1 church and 1 University). Am I missing something?
At this time, we do not have a way to sign in and out of the app with out reinstalling or clearing out the credentials. I apologize for any inconvenience.- Interesting. Is that something that will be coming in a future update?
, I don't expect this will be coming in the near future. Typically we recommend using a single account and joining both presentation groups with that account. This will give you access to all the content at once. Sorry for the inconvenience.
- Is anyone having problems this morning having proclaim close automatically without touching it? It keeps closing and wont stay open after I updated it this morning.
- , I see a few crashes in our remote tracking system from your account. They indicate missing files which is not a common error. I wonder if some other application on your system (e.g. anti-virus) is taking exclusive access to files that Proclaim depends on. Please use the Help menu to save your log files and email them to proclaimsupport@faithlife.com and we'll take a closer look. Proclaim automatically saves the last 10 sessions so there should be something for us to go off of.
- Hi, I have somehow been included in emails from you over the weekend. Can you please figure out why and make it stop? I have received 25 emails that have nothing to do with me since Friday Logan Nielsen Director 1801561 Alberta LTD Cell 403 505 3135 Mail l-nielsen@live.com<mailto:l-nielsen@live.com>
- Hello could you forward one of the emails you are getting to customerservice@faithlife.com we can take a better look at why you are getting these emails and make the proper steps to assure you won't recieve anymore.
Is there a way to send my sermon document that I created in logos on the app or the web base logos to proclaim presentation? I see it on the computer software but not the app or web base.
- At this time we do not have the functionality available to either of those platforms. I apologize for any inconvenience.
