• Recently, my notes have started smushing down into one line on our monitor. - They appear fine on the computer running proclaim, and on my iPad i use as a remote to switch slides, but on the large monitor we are projecting too all the text is superimposed over each other.

    1.  — Edited

      , I experienced this problem too. It really concerned me as the notes are key to follow when figuring out how to advance slides. I found that simply going into the notes, hitting ENTER and then BACKSPACE fixes it. Probably any kind of edit at all. I think it has something to do with importing from Logos. My organic notes do not have the problem. Then, this last week, all was normal again. No smooshing. And I didn't have to edit it. :dunno:
    2. Thanks for the report Gary, This sounds like a bug we fixed a couple weeks ago. Can you please go to the Help > About menu and make sure you are running the latest version of Proclaim, 4.14.0.0191?

  • • To public

    Hi Everyone, We are currently experiencing an issue with our confidence monitor setup. The confidence screen is displaying on the smaller computer monitor instead of the intended external display. Could you please advise us on how to correct this so that the confidence monitor shows on the correct screen. Any step-by-step instructions would be greatly appreciated and how we can prevent this from happening again. Thank you in advance!

    1. Hi , you will find that under Settings > Display. Scroll down to the "Outputs" and you can change this by clicking the blue lettering (links). You should see the word Confidence under the "smaller monitor" that you mentioned. When you click that you will see a drop down menu. Select the correct choice for the smaller monitor. Then click the link below the desired "external display" that you mentioned and choose Confidence from the list. Sometimes, when you start up the presentation computer and some monitors are not turned on, Proclaim assumes that the display is not present and rearranges the output to another screen. It may fix itself once that extended monitor is recognized by your Operating System.

  • Hi everyone How can we best create bilingual lyrics in Proclaim? I’d like to have two text boxes on each slide: - Top: Vietnamese lyrics - Bottom: English lyrics When I select Vietnamese, I paste and format all the Vietnamese lyrics across multiple slides. When I select English, I paste and format all the English lyrics separately. Is there a good workflow or tip for managing both language sets in one song? Thanks in advance!

    2. In the text window, select the words you want to look different. Then apply bold or highlight colour.

    3. VGC Media - But how does that work with lower thirds for video feed? We typically only want 3-4 lines so it’s only at the bottom for those at home. 8 lines wouldn’t work for us. I just tried two ways of dual languages. One is English first line, Spanish second line in parentheses. This was confusing to look at. The other was side by side, which look better. I wish Proclaim made music and scripture easier to put two languages in! Scripture takes me forever making the second language look good! Trying to make the 2nd language font the same size as the 1st, and then line up the top line of words so it looks uniform from one language to the next takes me a good hour or more.

  • Is there a way to get a first line lyrics preview for monitors when a song title slide is used as the first slide for a song? If not, is that something you can program?
    2. Yeah he's definitely talking about the confidence monitors since he mentioned "preview"

    3. Yes, it's the confidence monitors for the worship leader/team on stage. our worship leaders would really like to have the first words of a song showing on the confidence monitor when we are showing the title slide. We are using it in the transparent mode so we are projecting camera shots of the stage/team or leader and the title slide simplified to just show the title and CCLI info in the bottom right of the frame, then the lyrics show in the bottom third of all our camera shots but there is nothing on the confidence monitor unless I insert a blank slide after it before a lyric slide is used (I'd rather not do that because it's not as smooth a transition) . Hope that makes sense ...

    4. Also a necessary feature for showing chords for the intro.

  • Is the only way to control slides in Proclaim to use the iOS or Android remote app? Can we not use a physical remote projector "clicker"? You know, the kind of device you would use if you were projecting with PowerPoint? I want to be able to hand a guest speaker a physical remote and let them control which slide is up, rather than use an app on an iPad or cell phone. The only other option is to have the speaker say "next slide please" or "go back one slide please" to the operator in our booth.

    2. Presentation remotes typically work just like keyboards. If keyboard arrow keys can change slides, then a presentation remote can also.

    3. Yes, , it does reconnect -- as long as Proclaim is "in focus" the presentation remote will work.

    4. Thanks everyone for the help. I was sure you could control things with a clicker but had trouble researching on Proclaim website.

  • When I create my presentations for Sunday at my home computer and sync them, some of my slides don't show up on the computer at church. They show up as black slides. They look fine on my home computer, but then they don't carry over there. Is there something I am doing wrong when I add them? How can I fix it?
    2. Great advice across the board! I always stay away from the "only on my computer" image box. I have found that the JPEG images for backgrounds that need to be imported into the Proclaim program have to be handled differently....once they are IMPORTED, I have applied them as "Smart Media". This takes a lot more time, but it is my only workaround. I think our computer at the church may be older, and this may be part of the issue. It's just more convenient to create the service content at my home rather than going to the church.

    3. Can you see the images in the "Group Upload" file on the church computer? As long as you aren't clicking on the "only on my computer" they should upload at the other computer, but, it doesn take some time for the images to download from the cloud to that church computer. Start it up early and click the green arrow in the upper right corner to force a sync. I have proclaim on four different computers and have no problem with it syncing up on the church computer, as long as i make sure to allow sync time.

    4. how were you adding these images first, when you were experiencing the problem? It should 'just work' and you should only need to ensure you have a green sync check before closing the app.

  • (1) is there any way to search this particular group? I looked and couldn't find a way. (2) has anyone had trouble with keyboard glitches recently? Specifically, pressing next arrow/right arrow/spacebar to advance via keyboard while on air not always working? Seems like it might be after the system has been idle for a bit, but not sure. Happened Sunday in service and again last night in practice so I ordered a new keyboard (windows desktop), but then it seemed like I had the same thing happen on my macbook pro tonight, so now I'm wondering if it's actually proclaim instead of the keyboard....

    1. (1) To search this group, type your search term in the box at the very top that says "Find people, groups, or posts", then click on the line just below the box that says "Search posts for [search term]. (2) Sorry, I can't help with this one.

    2. Same thing happened to me, exactly. We had bought a new Dell desktop that would run win11, and the delay started then. I finally brought the older computer back and had a friend force the win11 upgrade. Now it works smoothly even though there is less memory. So memory is not the problem, or the speed of the chip. I still have no idea why this happens.

  •  — Edited

    Something happened to the way "Lyric Scrolling" works on our presentations. I use a background shape behind my lyrics and now they overlap. I can get them to not overlap by reducing the character spacing but then when I have a slide with 2 lines it puts them too close together. The next lyrics use to be a lot lower on the slide. Don't know what happend.

    1. Sorry about this , something changed elsewhere which negatively impacted the lyric scrolling. I believe a work around right now is to remove the background shape. We are working on a fix

  • Hello; We had an odd occurrence on Sunday with a guest speaker. On Saturday he handed me a flash drive with a video which he wanted to use to finish the service. Pretty sure he downloaded it from YouTube. Anyway, I loaded the video using my laptop, tested it and it played fine in Proclaim. I had a different laptop with me that is usually our secondary computer so I tested the video on it and it worked fine. I didn't think any more about it and on Sunday the presentation computer played videos flawlessly — until it got to that final video. Nothing. After service I played around with it and finally tried processing it with HandBrake — that finally made it work. I'm glad I have a workaround, but I'd like to see if there is a solution without having to take this other step. Screenshots below, left is before HandBrake, right is after processing. Other than a smaller frame and rate there were no differences between the files and it played in Proclaim on two other computers without the processing. Any help you can offer would be appreciated

    1. Unless the video was directly added to the computer (and not uploaded from the others to Proclaim) it's likely that the original file was too large for the sync process. You've converted it from 4k to 1080, so it likely dropped the file size below the 600mb limit for synching video. If you add a video of any size to your presentation computer, it should play back (assuming the presentation computer supports the file format), but you should get a warning if the file size is too large for sync.

    2. As I said, I uploaded from my laptop, . The original file was 403MB, so the 600MB limit wasn't an issue. The conversion in Handbrake used to be necessary on my old laptop -- I always got this result (see the screenshot). I don't get it with my current machine, I may have been expecting that things were fixed on that front. I also forgot to mention that enabling the New Video Player on this particular computer either causes Proclaim to lock up or no video will play (on those rare occasions that Proclaim doesn't lock up). It has been perplexing — I just have to be prepared to process any videos with HandBrake.

  • i’m not sure if it’s us or if something has changed but in order for me to edit my screens, it used to be when I edit I could see immediately the changes on the screens but now I have to go out get out of Eddie mode in order to see the change and what it looks like on the screen and then go back. Is there a reason for that?

    1. Yeah in the recent updates they've made it so that you can edit your slides without it being visible until you choose to make it visible. Usually at the top, you'll have like a blue banner/notification that'll say something like "show updated slide". Pretty much now people can fix things without worrying about the audience noticing it.

    2. Yes I notice that also.

    3. In my opinion this is an improvement in Proclaim function. In the past I've had changes show up on screen before I was ready.