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I think Proclaim needs to explain what is happening and what they are doing to fix the problem. Two weeks in a row is ridiculous .

Hey all, I’m a developer on the Proclaim team. Thanks for the additional reports. We’re aware the server issues are still affecting media searches, causing an unresponsive media browser and timeouts. This should not have continued into a second weekend. We’re actively working to resolve it and prevent further disruption to your services.

Could you please give us a timeframe that this will be completely resolved? Is this not seen as a high priority or is it that difficult to resolve?

I am curious if all the issues are ipad and Mac related? We are using Windows and Android and did not have any issues on Resurrection Sunday. But I did most of my work on Saturday night cause of a stuff I had Sunday morning. All we did Sunday was run the slideshow.

Shane we use windows and had the same issue.

I did. Thankfully I was able to go and download the media I needed and get it on our presentation that way.

I usually just put in blank slides. This allows for the front screens to go black and the confidence monitor can still provide words for the folks on stage. Quick simple and easy. Trick for the front screens: set the text to black, the confidence will show normally since it disregards those things.

Roy, I'm a little confused by the description of your setup. Are you saying that your front screen and your back screen are each plugged into a PC output? And then those two outputs are set to be mirrored on the PC and Proclaim sees them as a single output? If that is the case then I think here is just more detail on what I think Brent is saying. 1) In Windows set those two outputs as separate, extended outputs. This might just be listed as "Multiple displays" 2) In Proclaim; click on Settings, then Display, scroll down to the Output section. You should have an output there for each display connected to your PC. For the one you want to display everything, always (I think your back screen for the stage to view) set it to Slides. Set the one up front that you want to be blank at times to Alt Content1 (or 2). You should have those, plus Confidence and Notes by default so you should not need to make any changes with Virtual Screens. That is it for your hardware changes and you will not have to switch anything live during your services. 3) Now in your slide decks. Go to an item that you want displayed in the back and not in the front. Go into Edit mode. Right below the menu bar you should now see tabs (they don't look like tabs) for each of your virtual outputs. Click on the one you selected for your front display (Alt Content1 or 2). In the edit area there is a dropdown that currently says Slides. Like Brent said, change that to Blank. Do this for any and each content you don't want displayed up front. And that's it. Now when you get to that content the front will be blank and the back displaying the slides. One caveat. I have not tested if this Alt Content blank setting gets saved in the database and will be that way the next time you use that song. So you may to start checking that when you add items to future slide decks. Tip 1: To make checking Alt Content quick and easy. There is a dropdown just above the slides in Preview mode. Click that dropdown and click on the Alt Content (or anything else you want to see) and it will be displayed with the current slide in the right sidebar. So you can immediately see the formatting of each slide. Tip 2: If you have a song for which you want to blank out just some slides. Leave your Alt Content set to Slides and replace the text on any slide you don't want displayed with -- . That's two hyphens on a separate line. Do that for each slide you want blanked out, but make sure you have the same number of slides (blank or not) in the Alt Content as in the main slides. If/when you want to undo this and match the main slides again click on the "Restore text" link. Let me know if you need any screen shots.

Thank you Bill, that is a very neat solution - to have the front projector set to a virtual screen that defaults to slides but can be set to blank. I was having the challenge of showing a video on the confidence monitor but not on the front (where the setting the front font color to black wouldn't be enough).

Thank you Bill, that is a very neat solution - to have the front projector set to a virtual screen that defaults to slides but can be set to blank. I was having the challenge of showing a video on the confidence monitor but not on the front (where the setting the front font color to black wouldn't be enough).

Paul, did you get this comment on the wrong post?

I did indeed - scrolled down a bit too far!

Yea I was doing the same and I didn't realize the "Worship Team" was connected to hosting the song library. Oops. I *will have to call Proclaim support to see if it can be restored. https://support.proclaim.logos.com/hc/en-us/articles/19864396203405-Getting-An-Error-Adding-A-Song?utm_content=connect-worship-team&utm_medium=app&utm_source=proclaim

Yes. Write in to support. They were able to recover and reconnect to my presentation team. I find the different 'teams/groups' confusing (Church, Presentation Team, Members, Worship Team). All connected, but how/why?

You could use a Cue < Stage Direction < go to the Signal tab and then use the Lighting/Midi option. That's how I was using Proclaim to trigger a scene switch in OBS Studio. You could also attach that midi note signal to any slide as well. You may have to add a redundancy slide in order for it to ignore the cue again.

I already have the cues set up, Kaleb Kirton. I use MIDI for a lot of different cues in both OBS and the DMX kit. All of them work very well, but the one in the preservice loop gets triggered more than once. The DMX software treats each trigger as a toggle, which is great if a different lighting scheme is on when the cue trips, but if it is the same lighting scheme it just shuts the lights off. I'm trying to add a cue for the "Pre-Service Lighting" that we created into the Pre-Service Loop in Proclaim. The first time through the trigger turns on the lighting scheme -- but when it loops back around it toggles that scheme back off. I guess I could duplicate all of our preservice slides multiple times so that it never loops back around.

Ah I need to read better next time my apologies. One thing I read that one of the devs does (Jordan) is his church uses a Sign Feed link to hold all of their pre/post announcements so you could have your first few slides to trigger the midi first and then use the slides in the sign feed website link to go through the same slide order without triggers. There is a quick loading screen at first that you might be able to hide with a transition but I've found it to be useful.

Sorry Caleb, I think you got prompted to join a group by mistake. You can see the screenshot here and use the teams menu to switch back. https://faithlife.com/posts/6297317

Thanks for the report, we're investigating now. Can you confirm you're in the correct group? In the menu bar, click Teams, and make sure your normal group is selected.

Thank you for this tip. I switched my team and everything returned.

Thank you. I think this has worked. I suppose my nest question is, was I supposed to pay something? Seems like after the payment went through, is when it prompted me to choose something (which I obviously did not choose wisely).

We too saw this. We wanted to transfer control to PowerPoint but it would not work.

Exporting as images and then dragging them to the order of service is a great work around to ensure your teams know about. It will add them all in order in a nice grouping just like the import feature. brian ferry can you submit your log files and we can take a look? There was an issue with Apple's newest version of Keynote that we fixed... I doubt we broke older version, but you could make sure you are up to date on both Proclaim and Keynote

Jordan, we had the same error with PowerPoint also

This was fixed in todays update .146 and it fixed another issue I was having as well! Thank you Devs 💖