• Hi All, We have two issues with Proclaim we have been experiencing during our Sunday services and wondered if there are any resolutions: 1 - sometimes during the service, all of our slides will go black for a short period of time. They will come back after a few seconds and then we have to reposition to the slide we were on when this happened. I suspect this is due to the synchronization process. Is there any way to disable synchronization for the duration of our service so this does not occur? 2 - we typically sing several songs from our hymnals during the service. We fill in the hymnal number (ie, "Blue #123" or "Brown #123" since we have 2 hynmals) on the song slide so the hymn number will appear on the title page and each lyric page so people can find it. However, the hymn number will simply disappear at random times during the service. I edit the song page and add it again but there is no guarantee the hymn number will be there when we get to that point in the service. Why does it disappear and how can I prevent this from happening? Thanks for your help! PK

    1. We are having trouble with playing videos through Proclaim to our projectors. No matter how we upload the videos, the audio is off with the picture. Any fixes or best practices we should know about?

      1. That could be caused by a number of different things, . If you can provide more details, I'm sure someone can help. For starters, are you on a PC or a Mac? What type of graphics card does it have? This one is important and may be the cause. How is your computer connected to the projector? HDMI? NDI? How far away is your projector from the computer? If you're using HDMI for a long run of cable, this could be the problem as well -- I'm sure someone on this forum will be able to help.

      2.  — Edited

        At 胡桃河市日系基督教會 of Walnut Creek (CA, USA), I'm going through the 篠田乃室 ShinoDa Hall upgrade proposal; two wired screens (one Landscape, one 90° Portrait to accommodate @-fonts) are what I envisioned. Application: 1920x1200; Slides: 1920x1080; Alternate Output: 1080x1920. We've a budget proposal for an ASUS® Pro WS-W790-SAGE SE planar, but we were NOT expecting that the intel® XEON® W7-3455 MPU (FCLGA 4677) was only supported by crossdraft coolers, NOT downdraft; so I put fansinks on three PCIe 5.0 SSDs to compensate. We've also an emachines®/acer® EL1210-09 (as upgraded wi' the AMD Athlon x2 BE-2450 CPU) driving a projector on the center beam. THAT goes to OpenLP™, as ubuntu® 24.04.3-LTS DOESN'T support LOGOS® Proclaim®.

      3. We've had this issue from time to time, particularly with larger video files. Our workaround has been to save the videos on the local computer running Proclaim and reimport them making sure that "use on this computer only" box is checked. So far, that has always fixed audio sync issues. So far!

    2. For some reason the last verse of our scriptures are duplicating multiple times. This has happened for multiple weeks. We have tried deleting and re-adding the scriptures, but it is not specific to any one scripture. We have also shut down the program, made sure everything is updated, but nothing has helped. Has anyone else had this happen and found a solution? It makes it really difficult to find our scripture references during the message. Thanks!

      1. Are you using lower thirds, ? This can happen if your lower thirds slides has more slides than the main output. If you reuse the Scripture slide from the previous week, the lower third slides may have not updated. Making sure those match up may help.

    3. I was hoping to get some feedback on my latest work. You can find my portfolio on www.stevenstoops.com Let me know if any of you feel this is "ready for prime time." Thanks!
      TUCOR Five One Seven Productions Portfolio
      My productions are created to inspire, uplift, and set the tone for worship. With a focus on Biblical truth, each project is designed to serve as a an opener for church services or sermons — prepar…
      www.stevenstoops.com

      1. Pretty amazing work. Certainly useful in the right church setting.

      1.  — Edited

        I LOVE YOU LORD / Multiple artists (CCLI Song# 25266) ( Laurie B. Klein ) House Of Mercy Music, ASCAP I presume?

      2. The credits are at the bottom of the picture. And yes, it's the song you describe. A beautiful song of worship!

    5. Trying to use Proclaim Remote as a confidence monitor, however I cannot seem to see the count down in the upper corner for a confidence timer. Is this just a setting I am missing, or just a feature that isn't working as expected yet?

      1. currently, the remote shows its own confidence template, not the one you choose in Proclaim. So unfortunately it's a simpler view without the dynamic items like the clock or timers. Feel free to leave a product suggestion here: https://community.logos.com/categories/feedback-proclaim We use this site when considering new features
        Proclaim Suggestions - Logos Community
        Share and vote on ideas and requests for Proclaim.
        community.logos.com

    6. Why do bulletins keep being auto-created? I've turned off the option in settings... but every time I create a new script in Proclaim, I have a bulletin added.

      1. I am wondering about that too. Don't seems to have any settings that can turn that off.
      2. The same thing happens to me. I am wondering if it needs to be taken off in the sanctuary computer where Proclaim is used "on air". I was going to try it this week.

      3. I think they always get auto created. It will just be a draft and won’t be published if you turn that check mark off.

    7. how can i load a pdf as a slide?

      1. I'm afraid you can't load a pdf as a slide, . Many pdf editors have a "save as" function that allows the file to be saved as a jpg or png. That may be the best option.

      2. As I understand things, LOGOS® Proclaim® is NOT compatible wi' the Adobe Systems Portable Document Format. Recommend exporting the slides as Portable Network Graphics.

    8. Today proclaim synchronized with the logos servers and hosed my presentation! Not acceptable, logos. Here's what I believe happened. My worship leader was adding songs to the same presentation I was editing my sermon slides on. She must have synced without my slides being synced to the server and when my proclaim synced it took her newer presentation and completely hosed my changes. Logos must be syncing entire slideshows based on the slideshow's ID on their servers and the newest timestamp the server has. It shouldn't work like that. We've had this happen several times in my church and I'm sure others have as well. When you have a team of 8-10 people who could be working on the presentation at any one time, this problem is bound to come up on a fairly frequent basis. Logos, please fix this. A solution could be to sync based on the individual slides, not the timestamp of the whole presentation.

      1. that should NOT be happening... sorry for the disruption! > "My worship leader was adding songs to the same presentation I was editing my sermon slides on. She must have synced without my slides being synced to the server and when my proclaim synced it took her newer presentation and completely hosed my changes. " ^ that situation should have "Just worked". Proclaim always does a sync up first, and then a sync down. On Sync up, it should have merged your two changes, and then synced one down with your items and her items... Our CS rep let me now that he has been in contact with you. So we will continue to investigate and reach out if we need more info.

    9. any suggestions to help improve the image quality on the confidence monitor? I have this connected via a Blackmagic Monitor through on a mac mini.

      1. what kind of quality issue are you seeing? What resolution do you have selected on your BlackMagic device within Proclaim's display settings?