• Good morning and thank you in advance for the help. I lost the audio on my MAC for Proclaim. I must have hit something that has turned it off. The audio works on everything else. And I can test the speakers out through Proclaim - So I know I have audio in the program. Thanks!

    1. How do you disable the double click to activate a slide? All of my volunteers are getting thrown off with the change from the single click. Is the setting in the image below what I need to change to the Legacy option?

      1. I have the same question
      2. Thanks for the question. Yes, that is the setting you want. We changed the behavior in 4.11, so if you want to go back to the way it was, choose the "legacy" option.

      3. Thanks, ! I appreciate that the development team put that option in there to change back.

    2. I had an issue yesterday with a content slide that had 2 jpegs pasted as foreground images. The slide looked fine in the editor and confidence monitor, but the jpegs wouldn’t show on the main screens, had to export the slide as an image and reimport to get them to show. Anyone else run into this?

      1. Notes on using a YouTube video: We wanted to feature a YouTube video in our warmup countdown and I thought I would post up how we accomplished it. It wasn't as straightforward as I thought. Linking the video proved easy enough, add Web Page (service item) and then pasting the YouTube link yielded a link with autoplay=1. Yay! But it inserted with a length of 15 seconds and wouldn't budge. So, 15 seconds played then the 1:00 countdown. The length of the video didn't come through or something, so it just put the default in there. To make it play the full length (2:47) we selected "show each slide for" then put in 2:47. It worked! I have my fingers crossed that an add doesn't pop up. I used a link that appears to not be monetized, so I hope that works. I noted somewhere in the process that links to Vimeo won't work. That probably needs fixed to make sure that ads never pop up.

        1. Yea with youtube's ad policy and embed code its better and safer to find a way to have a downloaded version. For my church with larger videos I like to upload them to proclaim but kept on the media computer only. And after the video has served its purpose I remove it from everywhere.

      2. After the update to Proclaim earlier this week, I can't get proclaim to open on my office computer. I reinstalled it, and got it to open, but then it closed again on it's own and will not reopen. I then tried a full system reboot and still not cooperating. Any ideas?

        2. Just to confirm that everything worked fine this morning with the antivirus software removed
        3. Adrian, we use AVG... on my office laptop. It was working ok in the sound booth and I honestly want to say that they don't have any antivirus running in there (on top of the fact the system is so ancient....). I can't take the anti virus off my computer because it has all the financial info on it... Ugh. Here's hoping it gets fixed and soon.
        4. I went the back way through my anti virus, told it not to check the files installed for Proclaim, uninstalled proclaim and resinstalled it and now I can work in it. Thanks!

      3. HELP!! Proclaim is no longer changing font colour :( https://www.youtube.com/watch?v=9Z2r0I7qmc8 Logs: https://pastebin.com/a9LNrxJQ
        2025-05-29 20:08:11.5943 (local: 21:08:11) | 1 | INFO | OurApp | Start - Pastebin.com
        Pastebin.com is the number one paste tool since 2002. Pastebin is a website where you can store text online for a set period of time.
        pastebin.com

        2. I'm using Proclaim! on Windows 11 and can't reproduce the problem. Maybe it's that particular Smartmedia?

        3. - there is a discounted number for UK customers as per https://www.logos.com/contact +44 800-368-4766
          Contact us | Logos Bible Software
          www.logos.com

        4. I suggested that you call support because I assumed there was toll free number for you. My apologies if I was wrong.

      4. is there a way to customize the lyrics font? Like different word has different font style per slide

        1. Yes, . Highlight the words you wish to change and you can change those characteristics that are boxed in red in my screenshot. Unfortunately, it only changes it for that part of the song. For instance, in my example each time Verse 1 would be displayed on the screen it would have the same text effects every time. I suppose you could copy the verse and call it Verse 10 and have different text effects on the second time that it appears on screen. You can also have multiple text effects on the same slide. (2nd screenshot).

      5. An interesting hour before our service yesterday - Proclaim started up as usual, took a very long time to complete the sync process and as soon as the icon went green crashed completely. It wouldn’t run again until the software had been uninstalled, the computer restarted and the software reinstalled. But then the same thing happened. After a couple of cycles of this I reverted to a backup computer which was almost up to date and got us through the service, but clicking on the left hand service menu didn’t update what was being sent to the screens. It did update the preview along the bottom, though, and fortunately clicking the slides on that did update the screens so we’re grateful that the two options are available 😊 The main laptop is an HP Probook running fully updated Windows 11 Pro. Will be making sure the backup computer is as up to date as possible before next Sunday!
        1. The behaviour of the list on the left-hand side is a result of a recent update. However, you can change it back by clicking on Settings > General Then scroll down and click the option that says "Presents first slide of item (legacy behaviour)"

        2. Ah, thanks - I read that without really taking in the implications!

      6. just before the service yesterday found that unable to access Proclaim because of the latest update 4.20, not compatible with our Mac OS which is Big Sur and due to age of Mac can’t be updated. Can we install an earlier version of Proclaim and stop it updating again, if so do we need to uninstall current version and where can we find a download of 4.10. It’s very frustrating.

        1. This sort of thing - removing support for old hardware/software - really should not be happening in the kingdom, it’s bad enough when the world does it, they do it to make people spend money, why do our brothers and sisters in the kingdom do it? Anyway, observations aside, I can only think of two options: the obvious one - which I’m guessing isn’t really an option - buy a new machine; the other is make use of a piece of software called Open Core Legacy Patcher (OCLP). I have an old laptop that, like yours, stopped supporting updates to MacOS with Big Sur, it now runs the latest MacOS - Sequoia and supports the latest version of Proclaim. The big plus - it’s free! but you’ll need someone tech savvy to install it for you. Google it and see whether it’s for you. Hope all goes well. God bless.

      7. Ive just installed it an Norton Antivirus doesnt like it, says there is an issue with a possible IDK.generic threat and now quarantined the software so i cant use it.

        2. I had the same problem with Avast. Had to exclude the .exe it complained about to get Proclaim to run. Proclaim developers concluded it was a false positive. McAfee anti virus doesn't seem to object.

        3. David Wason, right. Proclaim! must have introduced a new unique name for the supporting EXE and that had never been seen before. So, the new EXE is flagged even though nothing was found within the file to indicate that it was dangerous, just that it hadn't been used by the community before or very little and thus it didn't pass the "trust" score.

        4. Thanks for your help.