• Yeah, same problem here. It asked me some kind of question when I opened it and completely eliminated my storage.

  • I don't know what just happened. Apparently, I had to renew, or repurchase Proclaim. I lost all my previous presentations. I need them back. How?

    1. I'm experiencing the same problem. I was forced to sign back in to my account and now everything is deleted.
    2. Thanks for the report, we're investigating now. Can you confirm you're in the correct group? In the menu bar, click Teams, and make sure your normal group is selected.

    3. Thank you for this tip. I switched my team and everything returned.

  • For the last couple weeks we've been getting this error message when trying to Import the preacher's Keynote presentation. Anyone else? Ideas on how to fix?

    2. We too saw this. We wanted to transfer control to PowerPoint but it would not work.

    3. Exporting as images and then dragging them to the order of service is a great work around to ensure your teams know about. It will add them all in order in a nice grouping just like the import feature. can you submit your log files and we can take a look? There was an issue with Apple's newest version of Keynote that we fixed... I doubt we broke older version, but you could make sure you are up to date on both Proclaim and Keynote

    4. Jordan, we had the same error with PowerPoint also

  • I think the most recent update broke some font features. I like to include the Hebrew writing of some words when we mention them and for the most part the built-in fonts let me see the Hebrew but currently only the Hebrew Handwriting font lets me have that option.

    1. This was fixed in todays update .146 and it fixed another issue I was having as well! Thank you Devs 💖

  • Is there a way to export the songs list to a report or spreadsheet? I was asked by our music director as he needs to report to song select our quarterly song usage?

    1. You might inform your music director that Proclaim can be linked directly into reporting at CCLI. I, too, was doing independent reporting, but contacted CCLI & they walked me through the process of it being linked. Simple and easy.
    2. Does your music direction mean CCLI? You need to report a 6month time frame every two years and they will notify you in advance when it is your reporting period. Also, as Jamie has said, there is a way to automatically report during your reporting time. Also, you can access your records from your main proclaim screen through the little person Icon on the top right. A drop-down menu will pop up, choose 'View song usage reports.' That will show two more choices, 'song history' or 'CCLI usage.' The second one can be downloaded and printed out if needed.
    3. Link your Proclaim account with your CCLI account; then ensure you are using CCLI Song # on your slides. This way, all SongSelect music is automatically reported each week. So much easier than having to do it separately. I still report non-CCLI music in OneLicense.

  • Using Proclaim and OBS. Trying to setup a lower-thirds virtual display. Added an NDI source to OBS. Selected Proclaim. My lower-third is showing in OBS but the background isn't transparent. It shows the OBS logo. How do I fix this?

    1. Hmmmm, . That OBS logo usually only shows up when you have the OBS Virtual Camera enabled. For instance, in my second screenshot, I have enabled the OBS Virtual Camera as the Video Capture Device. Check your Sources in OBS and make sure that the correct camera is set up there. Also, you may have enabled the OBS Virtual Camera in Proclaim (first screenshot).

    2. Thanks Steven, I'll check those settings.

    3. it was the OBS Virtual Camera in the Proclaim video input settings. FIXED!! THANKS!!

  • how can i add a song seleclyric video a presentation?

    1. There is currently no way to put the new SongSelect lyric videos into a Proclaim presentation. CCLI needs to provide a way for other programs to access the lyric videos before Proclaim can even think about using them. In this thread https://faithlife.com/posts/6253966, look for a comment by Jamie Wiley where the method given by CCLI for using the lyric videos with Proclaim is described.
      Faithlife Proclaim - Faithlife
      Is there an ETA for when the CCLI Lyric Videos will be available for integration with Proclaim?
      faithlife.com

    2. We've been using 4k downloader to download lyric videos from Youtube (we don't currently have a live band) - sharing in case this can be a resource for your ministry. https://www.4kdownload.com/products/videodownloader-42 God bless you
      4K Video Downloader Plus | Free Download from YouTube, TikTok, Facebook, SoundCloud
      The simplest video downloader, ever! Download video and audio from YouTube and similar services on macOS, PC, and Linux absolutely for free!
      www.4kdownload.com

  • Using the app on my ipad to control the slides. Recently when I swipe or select a slide, it moves to the slide and then a second or two later it goes back to the previous slide. There are no timers on the slides. I've tried uninstalling and reinstalling the app on my tablet. I've not tried it on any other Android or IOS device.

    1. Sorry about that Keith, it sounds like it has a bad connection to Proclaim. In the Remote app, if you click the three lines in the upper right you will be taken to the about menu where you can `Send support info`. This will send logs from your app so we can see what's failing.

  • Proclaim 4.12 (4.12.0.0161) With a PowerPoint item selected, when importing another PPTX, the imported file becomes a child item of the selected PowerPoint item. Importing another PPTX file should show as a new (parent) item, not a child item. Is this a known issue?

    1. yes, that is a known issue. It should be fixable by dragging the grouping out of the parent grouping. I'll see if we have a case for it and what priority we have for it.

  • After the latest update, Proclaim no longer recognizes rtpMIDI or loopMIDI network MIDI controllers. These have worked for years, and now no MIDI controller appears in the SETTINGS->LIGHTING/MIDI except "Microsoft GS Wavetable Synth". All the MIDI controllers we have used are gone.

    2. rtpMIDI isn't recognized by Proclaim in our setup either, . It is kind of a pass through software. It handles the hand off of information between two computers, but doesn't get recognized by any applications -- that I know of.

    3. Once I understood it was a Windows update issue with the windows midi service not recognizing midi ports created after the service starts, I had another go and with rptMIDI running, stopping and then immediately starting the midi service vis command prompt did work for proclaim to then recognize rptMIDI (but presumably I would have to do this every time we restarted the PC). I hope to have time this week to try installing the SDK for a more permanent fix.

    4. The SDK is the way to go, . No stopping and restarting the MIDIsvc it just works like it used to and I have as many MIDI ports as I want to make.