I'm not sure this can be easily fixed, if at all, but video background performance on windows + nvidia is in a rough spot. Often times while on air I'll have an item with a motion background in MOV format and the video will just glitch out and sort of restart itself. I recently purchased a blackmagic decklink to see if this can help remedy this issue instead of relying solely on my GPU. Could be an Nvidia or Windows issue with how videos are being rendered. I do know that the Use new Video Player option is still broken and crashing proclaim without fail so I can't use that option.

  2. It has always been my understanding that video files get transcoded to MP4 on Windows machines if you upload an MOV file, and . You are probably right when you say that it may be an Nvidia or Windows issue. Since Win11 video playback has been a mess. I would love it if the devs at Proclaim could find a way to use a different video player -- perhaps work with VLC media player and have a checkbox in the settings for that. I would say be sure your drivers are up to date, Kaleb, but I'm sure you've already done that. You could try disabling hardware acceleration? If a Macbook wouldn't have costed 2 arms, a leg and my firstborn son more than my current computer I would have switched -- Windows is turning into the toxic ****stew that Android was a few years ago.

  3. Yea I've done all those steps :( And since I'm a big gamer I'm usually up to date on the more stable driver releases too. I'm super close to asking my church if someone wants to donate a Mac Mini or something because these Windows issues are ruining my workflow experience.

  4.  — Edited

    I haven't uploaded mov files in 2 years or so. Ever since I was having these problems I quit rendering videos in the mov format. I tried mp4 format with the h265 codec and that also would freeze. So I have been making motion backgrounds/videos with the mp4 format and h264 codec. This has been stable for years, atleast it has for me. Yes I've hsd issues with proclaim and windows 10 media player freezing, but that hasn't happened for 7 months. I will try some mov video files tomorrow to see if I still have the problems since they get converted to mp4. This also depends on how long that process takes. Kaleb Kirton, are you rubbing windows 10? If so that may be your problem. I take my Alien 18 laptop (windows 11) to church as a backup unit. I do this due to the issue with windows 10 media player and proclaim. Windows 11 hasn't had these problems. I have fixed this issue also by saving the media files on the church computer, and then uploading to proclaim. Maybe some of this will help you Ron