Hello, We have very much enjoyed using Proclaim and are very happy with all of the functionality this software has to offer. I am, however, running into a snag when using the reuse item feature. It generally takes from 50 seconds to 2 and a half minutes to get a song or content item to load. Since I have multiple items to plug in each week the lag time adds up. Is there something I should be doing differently to reduce the lag time? I am running Proclaim on a 2017 MacBook Pro. Thank you in advance for any help you can provide.
- Hi Constance Simmons, I apoligize for the inconvenience. Is there anything unusual in the items that you're trying to resuse? For example items such as song lyrics should load almost instantly (depending on your internet connection) and items such a larger movie files might take some time to download. Can you try to use the MacBook at another location so we can rule out an internet speed issue? I would like to take a look at your presentation and see if we can get to the bottom of this...sent you a private message asking for the email you use to sign into Proclaim.
- Thank you for getting back to me :). I have checked my connection and even tried using the program while connected directly through the ethernet but didn't have any change in response time. Most of the items I reuse are songs (so I don't have to rebuild and add backgrounds every time). I will send you my email. Thank you again!