My video backgrounds tend to “flash” at certain points. It often appears to be when the loop ends. I tried turning off hardware acceleration as was mentioned in a few posts but then the animations are very choppy. At this point I am conclusion the laptop isn’t beefy enough, but it has 16 GB ram and a 2 GB video card. Any ideas from the group here?
Pat Damiani — Edited
We just had this happen for the first time this last Sunday. So I'm wondering if something has changed within Proclaim or if this is the result of a Windows update since we've never experienced this before.- Hey everyone, I do apologize for the inconvenience on this. Justin mentioned above some good information. We have found it is not due to Proclaim code, but from the video player provided by Microsoft. Right now, we are in the researching state on ways to bypass this and get a fix out quickly as possible. May not be for everyone, but we did find someone got a fix by installing K-lite Video codec pac here: https://www.codecguide.com/download_k-lite_codec_pack_full.htm We'll keep everyone updated on this situation.
- so i have downloaded that codec pack, and tried to update drivers (but had the most recent update). Still see clipping as described originally. is there a way to change the tool that plays the motion backgrounds to use a specific media player?