- Hey Rachel Smith Based on some data it looks like you guys were previously using a Windows 7 machine. Is this still true? Is this happening on all machines or just the one you previously tried on? (We recommend Windows 10 with dedicated graphics card or a Mac OS X) Part of the reason why is when dealing with an on air presentation video playback tends to be heavily relied on your current machine specs. If all this seems pretty new -- feel free to give us a call at 888-634-2038. We are here from 6am - 6pm PST. You can ask for Matt and I can remote into your computer and check on your hardware and give some recommendations if needed.