Hi, when I try to import PowerPoint presentation, the program would freeze and close down. I tried different format of PowerPoint to no avail. Please advise.
- Hi Family Of Christ Melbourne, Can you make sure your operating system on your computer is up to date and also that Proclaim is up to date, here is the latest version for downloading convenience: http://faithlife.github.io/ProclaimReleaseNotes/3.1/ReleaseNotes.html If after making sure your updated your still able to reproduce your issue it would be helpful if you could submit your log files from your computer so we can inquire if there are any errors reported before the crash: https://support.faithlife.com/hc/en-us/articles/360007374731-How-Do-I-Submit-Log-Files-
- Hi, I have updated the proclaim software and my Windows OS is also up to date but the problem persist. It would close down and upon restarting the software, it would create a file with no content in it. Please note I'm using WPS software for PowerPoint which worked flawlessly in the past. I've uploaded the log files.