Unable to open Proclaim on Windows 10 system. All worked well on Sunday. Tried to open to sync files from workstation. Shows initial splash screen showing “signing in” (1st image) then nothing. I’ve attempted to uninstall. There were two versions installed and was able to uninstall 3.3.7, but I cannot uninstall the 3.3.6 that remains while getting the (2nd image) message a “network resource is unavailable.”
This is our main presentation machine, so any help would be greatly appreciated.
- Hey Michael, thanks for the screenshot. We're currently looking into this. Would you be able to send us your log files by any chance? Instructions to do that can be found here: https://support.faithlife.com/hc/en-us/articles/360007374091-How-do-I-submit-log-files-if-I-can-t-open-Proclaim-
- Ken Terry (Faithlife) it's on its way. I included not only the log files, but the install logs, too.
Michael Royal — Edited
Ken Terry (Faithlife) We’ll, we’re up and running. Thanks for the work around. I do hope, though, the devs can source what caused the issue. I did hear that this machine did not have a proper shutdown on its last use. Perhaps that played a role?.