anyone having problems with videos (countdowns) playing in proclaim? We're running Win 11 and video inadvertently hang up, skip, go black while the audio continues. The videos play fine outside of proclaim. We've made sure windows OS is updated, we've updated windows media player, we've updated proclaim, we've even updated the video card drivers. Still having the same issues.

  1. Yes, I have had the same problem for the last 2 weeks. When the warmup timer starts (@8:20 & 10:20) the first service item is a countdown video. It will automatically switch to the video, however, the video does not play and there is no option to manually start the video, it basically treats it as a still picture. Prior to the timer, I was able to manually start the countdown video with no issues, so I know the video isn't corrupted. However, I even tried to reload the video into Proclaim, but I received an error when doing that as well. I had to open the actual video file and drag it over top of Proclaim to project it this morning. The rest of the presentation worked in Proclaim for the first service. I tried restarting Proclaim after the first service and the countdown video was still frozen (and showed up as a background image when hoovering the curser over other slides as a preview). I had to restart the computer for the issue to reset. Now, the church did get a new computer about two weeks ago when this started. Not sure if it is a compatibility issue or what could possibly be going wrong, but the issue seems to be with that preset timer to automatically switch from warm-up to the first service item. I was also unable to disable or delete the times from that feature as well. For now I just set the timer to PM instead of AM and will manually switch to the first service item to avoid the issue, but that is not sustainable with 6 different people running the program throughout the month. Any help would be greatly appreciated.

  2. Hi Could you please compare your system's hardware specifications to the Proclaim system requirements? I'd like to point out the recommended video card with 2GB dedicated memory in particular. I can help you compare the specs if you name some of the hardware on your device. https://support.faithlife.com/hc/en-us/articles/360007127492-What-are-the-Proclaim-system-requirements- On top of this, it may be helpful to submit log files for us to look at: https://support.faithlife.com/hc/en-us/articles/360007374731-How-Do-I-Submit-Log-Files-
    support.faithlife.com