Hi! When I load Proclaim it loads okay although there is this message on the screen in the background behind Proclaim when I close Proclaim down by clicking on the 'X' in the top right corner. If I then press 'Quit now' and try to open Proclaim again I get nothing coming up. I then need to restart the laptop to be able to load Proclaim again successfully. Solutions? (Should I reinstall?)
- Hi, Alan Bradford -- I'm sorry for the disruption this is causing for you. Instead of re-booting your Windows computer when trying to restart Proclaim, what happens if you depress the CTRL key -- and keep it held down -- as Proclaim starts. That may work around the issue blocking the Proclaim start. From inside Proclaim, if you would be so kind as to submit the log files, they may help us diagnose the problems: https://support.faithlife.com/hc/en-us/articles/360007374731-How-Do-I-Submit-Log-Files-
- Hi Brian. Please excuse the delay in getting back to you. If I then press 'Quit now' and try to open Proclaim again I do get it back now. I've since tried tried uninstalling and installing but the screen error shot I posted still comes up. Am going to email you the log files right now.
- Thank you, Alan Bradford - The newest Log Files mention "The Paralytic.mp4" and "Jesus Light of the World.mp4". I don't think there is a need to re-install. I would go back into Proclaim into the Media Browser, then click on Import Files. Browse to where you might have those files on your computer.
