Hello all! I am having sync issues on my iPad app and am needing some help. I write my sermons on both a Windows and Mac computer and then pull up Logos on my iPad to preach/teach from. Lately, the sync is failing and I cannot get any of my recently written documents on my iPad. They sync fine between my computers, but my iPad is not updating. Support has told me this is a known issue that will be fixed in a future release, but I need to know if there is some sort of work around. Any help would be greatly appreciated!!

  1. Pastor Mike, I'm sorry to hear about this, but what you are describing isn't necessarily a known issue that we were working on for a future release. Therefore, I have been testing this same behavior where I created a sermon on my laptop, synced, then loaded the iPad app to try to find the sermon document there. At first, I was not seeing the sermon at the top of the "Documents - Sermons" menu option. However, if I opened up that same menu that resides on the right portion of the screen, and scrolled to the bottom and clicked on "Settings - Sync your data" and then went back to the "Documents - Sermons" option, the sermon I created from my laptop now showed up. Are you seeing an actual sync failing error message on the iPad app? I definitely want to troubleshoot this with you right away as this should not be happening. Thanks for any extra info you can provide.
  2. Austin, thank you for the reply. I find it a bit disconcerting that I was told this is a known issue by one individual and now it’s not. But that’s neither here nor there. In short, yes, the actual sync is failing. I have closed and re-opened the Logos app multiple times. The sync has not been successful in weeks. I can share a screen capture of my trying to sync, but I cannot upload a video here, but here’s a screenshot of the error icon I get when syncing manually. The fail rate is currently 100%. To more concisely answer your question, I am not receiving any error messages, my documents are just not showing up and when I manually sync, it shows the red exclamation point in the picture attached.

  3. I'm going to continue this conversation via email as I have some detailed steps I want you to try as it very likely may resolve the issue you're currently experiencing. I'll be reaching out shortly.