— Edited

This question was originally posted two months ago by "Raymond." I added the content below to the post. I am sharing this again since after two months, there has been no response. ... From Raymond: "Why do my motion backgrounds appear pixelated and faded with the transition to that slide first happens?" What I added and what I experience with any Windows 10 or 11 pc using an Nvidia graphics card is below. Any suggestions besides avoiding Nvidia? I have seen this happen on any Nvidia graphics card. I tested all the way up to an RTX 3070. Now, I use only AMD graphics and video backgrounds work in Proclaim without any pixelation. I am currently using AMD RX 5700 XT, RX 6700 XT, and a RX 7600 in my Windows PCs that run the main slides. Can anyone verify if this pixilation is an Nvidia graphics issue or something else? This happens for me on any motion background applied to a song item as background, and on any video item where the video is a loop... like a "Welcome" or "God Bless" video motion. I only have the pixelation on my workstations that have Nvidia graphics cards. Any that use an AMD graphics card playback perfectly. To me, this is an issue with Proclaim and Nvidia drivers. I am currently on a laptop with an i7-10870h CPU and an Nvidia 3050ti m GPU , 16GB of ram and an M.2 1TB SSD. There is major pixelation for the first 15 seconds of any video used as a background in a Song. If I play the same exact slide deck on a pc with an AMD graphics card, the playback is perfect. The problem on the Nvidia workstations corrects itself after the first 15 seconds, but occurs each time I go back to a song slide with a video. This still happens even on the latest version of Proclaim.

  2. : I still experience the same issues every week as mentioned above. This is on the latest build of Proclaim and using an Alienware laptop with an i7 ten series CPU with an Nvidia 3050Ti GPU. I have updated all of the other workstations on our campus to AMD GPUs where I don't experience any issues.

  3. : Any update on this topic. I still have the same problems. Sometimes now, I also see a delay with the videos even on the AMD RX 7600 graphics card. I previously never had the delays with the AMD graphics cards. Thank you.

  4. I've been getting delays with larger video files of late: they seem to disappear if the files are imported with the "use on this computer only" option checked. It will depend on the use case, of course, but this seems to work for us