RegisterSign in
  • My Faithlife
  • Settings
  • Community Notes
  • Messages
  • About
  • Mobile Apps
  • Contact
  • Privacy
  • Terms of Service
  • Careers
  • Dev
  • Help

Clarence Walker
in
Logos Passage Analysis
A year ago

Ever since the last update, when I open this tool within a minute, my whole system crashes. Help.
  1. Matt Mattox (Faithlife)
    a year ago

    Thanks for the report. We were able to replicate it on our end. We'll create a case for our team. If it helps, this crash only happens if you open the Version River with more than 12 resources while hovering over the river. I tried with less than 12 and got no crash. I hope that information helps for a temporary workaround.
    Clarence Walker
  2. Clarence Walker
    a year ago

    Thank you so much for looking into this and beginning the process of fixing the issue.
  3. Clarence Walker
    a year ago

    Matt Mattox, I did forget to mention to you that after trying multiple time with only the Version River open and no other resources I still am experiencing a crash. Just for a point of reference today is 7/11/24 and I am still unable to use this tool that I love so much.