Yesterday, Proclaim shut off in the middle of the service, and when we restarted it, the computer crashed. Today I duplicated the problem and found that it crashes after changing songs with the remote on my cell phone. I uninstalled and reinstalled Proclaim and updated it. I then tried to control the service from the remote, and again, Proclaim shut off after flipping through a few songs. Has anyone dealt with this problem before? Does anyone know how to fix it?
- I have not experienced this. Sound serious. I would phone Faithlife Proclaim tech support while you are at the computer in question and have them check it out with you.
- Joash Schumpelt can you submit logs from the help menu in Proclaim? I have not heard of this happening, so hopefully those will tell us what is up
- We had a similar thing happen last weekend. We had two issues, one where we had to go off air to make a service item visible, when ging back on air lost our 'holding slides' that we use between service items. Then had the entire presentation go of air by itself. We are unsure whether another member of our team was editing for the following day and that this may have caused it, but this was duplicating the service, not changing the one 'on air'. Was not good though
