I'm hooking up a new Firestick to one our TVs. Everything went smoothly until I downloaded the Digital Signage app. I launched the app and it's stuck on a screen that reads "Getting the code" that I need to enter at faithlife.com/link. It's been sitting like that for 15 minutes. I've tried deleting and reinstalling the app to no avail. Any input out there? Thanks!

  1. weird. I haven't seen that, mine just loses wifi every week and I have to reset ever week, lol

  2.  — Edited

    Hello Tim, How is the firestick connected to the power source? Are you using the TV's Usb power or is it using a power adapter from the wall for power ? If it is in the TV's USB the TV may not support the energy to move on past the next screen which it has more video to process causes it freeze when it calls for more power... I would try that... its just a thought.

  3. I showed up Sunday morning, turned it on and saw that the Firestick was completing another update. I thought I had done all the updates this past week but I guess there was another. Once completed, I ran the setup again and it gave me the access code. We’re up and running! Lesson: make sure equipment is FULLY up to date. Run the updater until it won’t anymore.