Hello; We had an odd occurrence on Sunday with a guest speaker. On Saturday he handed me a flash drive with a video which he wanted to use to finish the service. Pretty sure he downloaded it from YouTube. Anyway, I loaded the video using my laptop, tested it and it played fine in Proclaim. I had a different laptop with me that is usually our secondary computer so I tested the video on it and it worked fine. I didn't think any more about it and on Sunday the presentation computer played videos flawlessly — until it got to that final video. Nothing. After service I played around with it and finally tried processing it with HandBrake — that finally made it work. I'm glad I have a workaround, but I'd like to see if there is a solution without having to take this other step. Screenshots below, left is before HandBrake, right is after processing. Other than a smaller frame and rate there were no differences between the files and it played in Proclaim on two other computers without the processing. Any help you can offer would be appreciated

  1. Unless the video was directly added to the computer (and not uploaded from the others to Proclaim) it's likely that the original file was too large for the sync process. You've converted it from 4k to 1080, so it likely dropped the file size below the 600mb limit for synching video. If you add a video of any size to your presentation computer, it should play back (assuming the presentation computer supports the file format), but you should get a warning if the file size is too large for sync.

  2. As I said, I uploaded from my laptop, . The original file was 403MB, so the 600MB limit wasn't an issue. The conversion in Handbrake used to be necessary on my old laptop -- I always got this result (see the screenshot). I don't get it with my current machine, I may have been expecting that things were fixed on that front. I also forgot to mention that enabling the New Video Player on this particular computer either causes Proclaim to lock up or no video will play (on those rare occasions that Proclaim doesn't lock up). It has been perplexing — I just have to be prepared to process any videos with HandBrake.