Tonight our video slides and video backgrounds on our music video would not play on two of our three computers. The 2 computers are working the same presentation and other one is on a different presentation but the same video and same preservice loop. We did relaunch for the update on all 3 computers. Anyone else have that problem.

  1. I am assuming Windows computers, ? There have been numerous issues with Windows computers for video playback in Proclaim. Is windows up to date? Proclaim used to use the Windows Media Player to play videos, but Microsoft "sunset" it. There is a "Windows Media Player Legacy" app that can be installed and may help -- though this was a solution from years ago, so may not help: https://www.elevenforum.com/t/install-or-uninstall-windows-media-player-legacy-app-in-windows-11.30079/ Have you tried the "new Video Player" on them (see screenshot)? Including my personal laptop, we have 3 Windows computers. My personal machine plays anything I load into Proclaim. It is a high end laptop designed for gaming -- I use it for video creation (www.stevenstoops.com). Our main presentation computer plays MOST videos, but I have to process some of them using Handbrake or they won't play. The new Video Player does not help if I enable it. Our other computer, which is used to send the stream to the lobby TV (and for "Church in the Park" during Summer), had nothing but problems with videos. I enabled the new Video Player on it and it was hit and miss, Proclaim crashed if the video had a lot of motion on it. -- UNTIL the most recent update, now it plays videos perfectly WITHOUT the new Video Player. I don't believe that this is a problem that is caused by Proclaim, Windows has gotten to be mess -- I nearly moved to a Macbook when I purchased my current computer, but the cost of SSDs was too high. Video creators need storage and 1TB (what I could have afforded) is too small.
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  2. Thanks Steve. All 4 computers are windows. Only had problems with the 2 using the same presentation but the computer at home with the same presentation has no problem, all have been update the same. Prayerfully on Sunday it will work, if not I will trying some more steps. Thank for you input, blessings