Frequently Asked Questions and Answers

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We’ve sunset elements of Faithlife Equip, Live Stream, Sites, Giving and Ministry Tracker on June 30, 2023. Faithlife Giving and Ministry Tracker customers have a new home with Servant Keeper.

Which products were impacted?
Faithlife Sites, Live Stream, core ChMS functionality within Equip, Giving and Ministry Tracker. We continue to offer Logos, Proclaim, Sermons, TV, and Pro Media and have plans to integrate these products further with our various Bible study tools in the future.

What about Giving?
Faithlife Giving customers have a new giving solution powered by Servant Keeper. This robust church giving platform is similar to Faithlife Giving and includes features like accounting software integration, customized giving statements and detailed reporting. If you have not moved your Giving information to Servant Keeper, please call 800-773-7570 Option 1.

What action do I need to take?
Equip customers were automatically migrated to a new Church Toolkit bundle, which contains Proclaim, Pro Media, Logos Pastoral Premiere, Sermons, TV for the Church, and Logos for the Church.

Faithlife products
Product sunset.

Product sunset

Product sunset. See below for more details.

Product sunset. See below for more details.

Product will continue as normal

Product will continue as normal.

Products

Status

Description

Details

Sunset Date

Equip Church Management

This product will be sunset. Users will be able to export their data. Users have the option to transition to Servant Keeper or another provider. See below for more details.

People records, check in, kiosks, attendance tracking, etc.

This product sunset.

06/30/2023

Faithlife App (Android)

This product sunset.

Faithlife Mobile App

This product sunset.

06/30/2023

Faithlife App (iOS)

This product sunset.

Faithlife Mobile App

This product sunset.

06/30/2023

Faithlife Sites / Sites Premium

This product sunset.

Church website builder

This product sunset.

06/30/2023

Faithlife Live Stream

This product sunset.

Tools for live streaming services

This product sunset. Users will still be able to access their historic recordings.

06/30/2023

Faithlife Giving

This product will be sunset. Users will be able to export their data. Users have the option to transition to Servant Keeper or another provider. See below for more details.

Online church giving Platform

*This product sunset and customers migrated to Servant Keeper. Please call Servant Keeper to learn more, 1-800-785-3416, option 1.

06/30/2023

Faithlife Proclaim

Product will continue as normal

Church Presentation Software

This product will still be supported.

Faithlife Proclaim Pro Media

Product will continue as normal

Presentation media library

This product will still be supported.

Faithlife Sermons

Product will continue as normal

Sermon outlines, media, and archiving

This product will still be supported.

Faithlife TV

Product will continue as normal

Church video content and streaming service

This product will still be supported.

Mobile Ed

Product will continue as normal

Video education course library

This product will still be supported.

Logos for the Church

Product will continue as normal

Bible study tools for the church

This product will still be supported.

Pastoral Premiere (Logos for the Pastor)

Product will continue as normal

Logos Bible study tools and Sermon Builder

This product will still be supported.

Servant Keeper Suite (including all services, mobile apps, etc.)

Servant Keeper now operates independently at https://servantpc.com/

Servant Keeper Suite (including all services, mobile apps, etc.)

Servant Keeper now operates independently at https://servantpc.com/

Ministry Tracker Suite (including all services, mobile apps, etc.)

*This product sunset and customers migrated to Servant Keeper. Please call Servant Keeper to learn more, 1-800-785-3416, option 1.

Church management software provided by Ministry Tracker

*This product sunset and customers migrated to Servant Keeper. Please call Servant Keeper to learn more, 1-800-785-3416, option 1.

06/30/2023

Product Faithlife App (Android)
Description Faithlife mobile app

Status

Product will be sunset.
This product sunset
Sunset 06/30/2023
Product Faithlife App (iOS)
Description Faithlife mobile app

Status

Product will be sunset.
This product sunset
Sunset 06/30/2023
Product Faithlife Sites
Description Church website builder

Status

Product will be sunset.
This product sunset
Sunset 06/30/2023
Product Faithlife Live Stream
Description Tools for live streaming services

Status

Product will be sunset.
This product sunset.
Sunset 06/30/2023
Product Faithlife Equip
Description People records, check in, kiosks, attendance tracking, etc.

Status

This product sunset.
This product sunset.
Sunset 06/30/2023
Product Faithlife Giving
Description Online church giving Platform

Status

This product sunset.
This product sunset.
Sunset 06/30/2023
Product Faithlife Proclaim
Description Church Presentation Software

Status

Product will continue as normal
This product is still supported
Sunset
Product Faithlife Pro Media
Description Presentation media library

Status

Product will continue as normal
This product is still supported
Sunset
Product Faithlife Sermons
Description Sermon outlines, media, and archiving

Status

Product will continue as normal
This product is still supported.
Sunset
Product Faithlife TV
Description Church video content and streaming service

Status

Product will continue as normal
This product is still supported.
Sunset
Product Mobile Ed
Description Video education course library

Status

Product will continue as normal
This product is still supported.
Sunset
Product Logos for the Church
Description Bible study tools for the church

Status

Product will continue as normal
This product is still supported.
Sunset
Product Pastoral Premiere (Logos for the Pastor)
Description Logos Bible study tools and Sermon Builder

Status

Product will continue as normal
This product is still supported.
Sunset
Product Servant Keeper Suite (including all services, mobile apps, etc.)
Description Servant Keeper Suite (including all services, mobile apps, etc.)

Status

Product will continue as normal
Servant Keeper now operates independently at https://servantpc.com/
Sunset
Product Ministry Tracker Suite (including all services, mobile apps, etc.)
Description Church management software provided by Ministry Tracker

Status

This product sunset.
*This product sunset and customers migrated to Servant Keeper. Please call Servant Keeper to learn more, 1-800-785-3416, option 1.
Sunset 06/30/2023

Faithlife Equip

General


What is included in the Equip bundle?

Faithlife Equip contains the following:

  • Church management (people records, check in, kiosks, attendance tracking)
  • Giving (online giving for the church)
  • Sites (website builder)
  • TV (video streaming library for the church)*
  • Mobile Ed (educational courses)*
  • Proclaim (church presentation software)*
  • Pro Media (digital media library)*
  • Logos for the Church (Bible study tools made available to church members)*
  • Logos Pastoral Premiere (Bible study tools for the pastor)*
  • Sermons (sermon library and tools for the preacher)*
  • Faithlife Mobile App (consolidated church app, giving, community, etc.)
  • Live Stream (church live streaming)*
    *optional add-on Products continuing after June 30, 2023

Which Equip products are being sunset?

The following Equip products sunset on June 30, 2023:

  • ChMS (people record management, kiosk, check in, attendance tracking, etc.)
  • Sites (website builder)
  • Live Stream (church live streaming)
  • Faithlife Mobile App (consolidated church app, giving, community, etc.)

Faithlife Giving customers have a new home with Servant Keeper. Servant Keeper’s giving solution includes many features Faithlife Giving customers requested for years including accounting software integration, customizable giving statements and detailed dashboards and reporting. Please contact Servant Keeper to get started, call 800-773-7570 Option 1.

Which products will continue being supported?

The following products will remain available after June 30, 2023:

  • Proclaim (church presentation software)
  • Pro Media (digital media library)
  • Logos for the Church (Bible study tools made available to church members)
  • Logos Pastoral Premiere (Bible study tools for the pastor)
  • Sermons (sermon library and tools for the preacher)
  • TV (video streaming library for the church)
  • Mobile Ed (educational courses)

Can I continue to use the portion of the Equip bundle not being sunset?

Yes. As of October 4th, 2022, all Equip subscribers were automatically moved to The Church Toolkit. This bundle contains Proclaim On Air, Proclaim Pro Media, Logos for the Church, Logos Pastoral Premiere, Sermons, TV, and Mobile Education, all at a lower cost than the Equip bundle. Your discounted rate went into effect at your renewal date.

What is the Church Toolkit?

The Church Toolkit is a bundle comprising a subset of the Equip products that Logos will continue to support after June 30th.

  • Proclaim (church presentation software)
  • Pro Media (digital media library)
  • Logos for the Church (Bible study tools made available to church members)
  • Logos Pastoral Premiere (Bible study tools for the pastor)
  • Sermons (sermon library and tools for the preacher)
  • TV (video streaming library for the church)
  • Mobile Ed (educational courses)

Where can I find my new price?

If you are the billed user for your subscription, you can locate the updated subscription price here.

Who in my organization was notified of these changes?

We sent communication to users in your organization with the following roles in our system:

  • Church Group Admin
  • Billing responsible user
  • Finance team admin (if applicable)

Important Dates


When was the announcement made?

We announced the Equip End of Life on October 4, 2022.

When will Equip products be sunset?

The following Equip products were sunset on June 30, 2023:

  • ChMS (people record management, kiosk, check in, attendance tracking, etc.)
  • Sites (website builder)
  • Live Stream (church live streaming)
  • Faithlife Mobile App (consolidated church app, giving, community, etc.)

Faithlife Giving customers now have a new home with Servant Keeper. Call Servant Keeper to learn more, 800-773-7570 Option 1.

Customer Data


What happened to my data at shutdown?

If your Equip people records and Giving records were not exported or migrated by June 30th, they were deleted.

  • Click here for questions about Sites data.
  • Click here for questions about Live Stream data.

Can I transfer/export my data?

You can no longer export data from the sunsetted products. Faithlife Giving users have access to giving statements through May 29, 2024.

What happens to Faithlife groups?

Groups will remain an active feature on the Faithlife platform, but some features was also retired. The mobile app was also retired on June 30, 2023.

Where can I read the Faithlife privacy policy?

You can read the privacy policy here.

Giving

What is happening with Giving?

Faithlife Giving customers have a new home with Servant Keeper and the Faithlife Giving product sunset June 30, 2023. This robust church giving platform is similar to Faithlife Giving, though it offers even more features including accounting software integration, detailed reporting and customizable giving statements for a reasonable price. Call Servant Keeper to learn more, 1-800-785-3416.

Can I still access my online giving statement?

Yes, you have access to giving statements until May 29, 2024, here's how

Sites

Important dates


When will product support be stopped?

Both Sites and Sites Premium sunset on June 30, 2023.

Migration


Can I keep my site?

No, this product sunset on June 30, 2023. All customers should look for an alternative solution for their church website.

Can I keep my domain?

Please contact Support via email at support@faithlife.com from the email associated with the domain name. We can provide the transfer code you need to complete the process yourself.

How do I transfer my domain?

Please email customer support at support@faithlife.com for assistance with this process and add “Domain transfer” to the subject line.

Live Stream

Important dates


When will product support be stopped?

Live Stream sunset on June 30, 2023.

Customer data


What about my data, my content? What backup options are available? Are export options available?

All previously uploaded or saved livestream files will still be available to you using your Faithlife account. You can access them through your Faithlife group in the “Content” tab by selecting “Files” or “Videos”:

The sidebar of a Faithlife Group. The Content option is expanded and Files and Videos are both highlighted.

Sunset


Can I use Faithlife Live Stream after June 30, 2023?

No, Faithlife Live Stream sunset on June 30, 2023, and is no longer functional, though you can continue accessing your recordings in your Faithlife group (see “Customer Data”).

Ministry Tracker

What is the impact to Ministry Tracker?

Ministry Tracker customers are now customers of Servant Keeper. Please reach out to Servant Keeper with questions, Call: (800) 773-7570, option 1.

Can I use Ministry Tracker after June 30, 2023?

No. The Ministry Tracker product was sunset and customers transitioned to Servant Keeper.

Servant Keeper

What is the impact of this news to Servant Keeper?

These changes to Equip will not affect access to your Servant Keeper program. Please call Servant Keeper if you have questions, Call: (800) 773-7570, option 1.