Frequently Asked Questions and Answers

Faithlife Equip contains the following:

• Church management (people records, check in, kiosks, attendance tracking)
• Giving (online giving for the church)
• Sites (website builder)
• TV (video streaming library for the church)*
• Mobile Ed (educational courses)*
• Proclaim (church presentation software)*
• Pro Media (digital media library)*
• Logos for the Church (Bible study tools made available to church members)*
• Logos Pastoral Premiere (Bible study tools for the pastor)*
• Sermons (sermon library and tools for the preacher)*
• Faithlife Mobile App (consolidated church app, giving, community, etc.)
• Live Stream (church live streaming)*
  *optional add-on Products continuing after June 30, 2023

The following Equip products sunset on June 30, 2023:

• ChMS (people record management, kiosk, check in, attendance tracking, etc.)
• Sites (website builder)
• Live Stream (church live streaming)
• Faithlife Mobile App (consolidated church app, giving, community, etc.)

Faithlife Giving customers have a new home with Servant Keeper. Servant Keeper’s giving solution includes many features Faithlife Giving customers requested for years including accounting software integration, customizable giving statements and detailed dashboards and reporting. Please contact Servant Keeper to get started, call 800-773-7570 Option 1.

The following products will remain available after June 30, 2023:

• Proclaim (church presentation software)
• Pro Media (digital media library)
• Logos for the Church (Bible study tools made available to church members)
• Logos Pastoral Premiere (Bible study tools for the pastor)
• Sermons (sermon library and tools for the preacher)
• TV (video streaming library for the church)
• Mobile Ed (educational courses)

Yes. As of October 4th, 2022, all Equip subscribers were automatically moved to The Church Toolkit. This bundle contains Proclaim On Air, Proclaim Pro Media, Logos for the Church, Logos Pastoral Premiere, Sermons, TV, and Mobile Education, all at a lower cost than the Equip bundle. Your discounted rate went into effect at your renewal date.

The Church Toolkit is a bundle comprising a subset of the Equip products that Logos will continue to support after June 30th.

• Proclaim (church presentation software)
• Pro Media (digital media library)
• Logos for the Church (Bible study tools made available to church members)
• Logos Pastoral Premiere (Bible study tools for the pastor)
• Sermons (sermon library and tools for the preacher)
• TV (video streaming library for the church)
• Mobile Ed (educational courses)

If you are the billed user for your subscription, you can locate the updated subscription price here.

We sent communication to users in your organization with the following roles in our system:

• Church Group Admin
• Billing responsible user
• Finance team admin (if applicable)

We announced the Equip End of Life on October 4, 2022.

The following Equip products were sunset on June 30, 2023:

• ChMS (people record management, kiosk, check in, attendance tracking, etc.)
• Sites (website builder)
• Live Stream (church live streaming)
• Faithlife Mobile App (consolidated church app, giving, community, etc.)

Faithlife Giving customers now have a new home with Servant Keeper. Call Servant Keeper to learn more, 800-773-7570 Option 1.

If your Equip people records and Giving records were not exported or migrated by June 30th, they were deleted.

• Click here for questions about Sites data.
• Click here for questions about Live Stream data.

You can no longer export data from the sunsetted products. Faithlife Giving users have access to giving statements through May 29, 2024.

Groups will remain an active feature on the Faithlife platform, but some features was also retired. The mobile app was also retired on June 30, 2023.

You can read the privacy policy here.

Both Sites and Sites Premium sunset on June 30, 2023.

No, this product sunset on June 30, 2023. All customers should look for an alternative solution for their church website.

Please contact Support via email at support@faithlife.com from the email associated with the domain name. We can provide the transfer code you need to complete the process yourself.

Please email customer support at support@faithlife.com for assistance with this process and add “Domain transfer” to the subject line.

Live Stream sunset on June 30, 2023.

All previously uploaded or saved livestream files will still be available to you using your Faithlife account. You can access them through your Faithlife group in the “Content” tab by selecting “Files” or “Videos”:

No, Faithlife Live Stream sunset on June 30, 2023, and is no longer functional, though you can continue accessing your recordings in your Faithlife group (see “Customer Data”).