Frequently Asked Questions and Answers
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We’ve sunset elements of Faithlife Equip, Live Stream, Sites, Giving and Ministry Tracker on June 30, 2023. Faithlife Giving and Ministry Tracker customers have a new home with Servant Keeper.
Which products were impacted?
Faithlife Sites, Live Stream, core ChMS functionality within Equip, Giving and Ministry Tracker. We continue to offer Logos, Proclaim, Sermons, TV, and Pro Media and have plans to integrate these products further with our various Bible study tools in the future.
What about Giving?
Faithlife Giving customers have a new giving solution powered by Servant Keeper. This robust church giving platform is similar to Faithlife Giving and includes features like accounting software integration, customized giving statements and detailed reporting. If you have not moved your Giving information to Servant Keeper, please call 800-773-7570 Option 1.
What action do I need to take?
Equip customers were automatically migrated to a new Church Toolkit bundle, which contains Proclaim, Pro Media, Logos Pastoral Premiere, Sermons, TV for the Church, and Logos for the Church.
Product sunset
Product sunset. See below for more details.
Product will continue as normal.
Products |
Status |
Description |
Details |
Sunset Date |
---|---|---|---|---|
Equip Church Management |
People records, check in, kiosks, attendance tracking, etc. |
This product sunset. |
06/30/2023 |
|
Faithlife App (Android) |
Faithlife Mobile App |
This product sunset. |
06/30/2023 |
|
Faithlife App (iOS) |
Faithlife Mobile App |
This product sunset. |
06/30/2023 |
|
Faithlife Sites / Sites Premium |
Church website builder |
This product sunset. |
06/30/2023 |
|
Faithlife Live Stream |
Tools for live streaming services |
This product sunset. Users will still be able to access their historic recordings. |
06/30/2023 |
|
Faithlife Giving |
Online church giving Platform |
*This product sunset and customers migrated to Servant Keeper. Please call Servant Keeper to learn more, 1-800-785-3416, option 1. |
06/30/2023 |
|
Faithlife Proclaim |
Church Presentation Software |
This product will still be supported. |
— |
|
Faithlife Proclaim Pro Media |
Presentation media library |
This product will still be supported. |
— |
|
Faithlife Sermons |
Sermon outlines, media, and archiving |
This product will still be supported. |
— |
|
Faithlife TV |
Church video content and streaming service |
This product will still be supported. |
— |
|
Mobile Ed |
Video education course library |
This product will still be supported. |
— |
|
Logos for the Church |
Bible study tools for the church |
This product will still be supported. |
— |
|
Pastoral Premiere (Logos for the Pastor) |
Logos Bible study tools and Sermon Builder |
This product will still be supported. |
— |
|
Servant Keeper Suite (including all services, mobile apps, etc.) |
Servant Keeper Suite (including all services, mobile apps, etc.) |
Servant Keeper now operates independently at https://servantpc.com/ |
— |
|
Ministry Tracker Suite (including all services, mobile apps, etc.) |
Church management software provided by Ministry Tracker |
*This product sunset and customers migrated to Servant Keeper. Please call Servant Keeper to learn more, 1-800-785-3416, option 1. |
06/30/2023 |
Product | Faithlife App (Android) | |
Description | Faithlife mobile app | |
Status |
This product sunset | |
Sunset | 06/30/2023 | |
Product | Faithlife App (iOS) | |
Description | Faithlife mobile app | |
Status |
This product sunset | |
Sunset | 06/30/2023 | |
Product | Faithlife Sites | |
Description | Church website builder | |
Status |
This product sunset | |
Sunset | 06/30/2023 | |
Product | Faithlife Live Stream | |
Description | Tools for live streaming services | |
Status |
This product sunset. | |
Sunset | 06/30/2023 | |
Product | Faithlife Equip | |
Description | People records, check in, kiosks, attendance tracking, etc. | |
Status |
This product sunset. | |
Sunset | 06/30/2023 | |
Product | Faithlife Giving | |
Description | Online church giving Platform | |
Status |
This product sunset. | |
Sunset | 06/30/2023 | |
Product | Faithlife Proclaim | |
Description | Church Presentation Software | |
Status |
This product is still supported | |
Sunset | — | |
Product | Faithlife Pro Media | |
Description | Presentation media library | |
Status |
This product is still supported | |
Sunset | — | |
Product | Faithlife Sermons | |
Description | Sermon outlines, media, and archiving | |
Status |
This product is still supported. | |
Sunset | — | |
Product | Faithlife TV | |
Description | Church video content and streaming service | |
Status |
This product is still supported. | |
Sunset | — | |
Product | Mobile Ed | |
Description | Video education course library | |
Status |
This product is still supported. | |
Sunset | — | |
Product | Logos for the Church | |
Description | Bible study tools for the church | |
Status |
This product is still supported. | |
Sunset | — | |
Product | Pastoral Premiere (Logos for the Pastor) | |
Description | Logos Bible study tools and Sermon Builder | |
Status |
This product is still supported. | |
Sunset | — | |
Product | Servant Keeper Suite (including all services, mobile apps, etc.) | |
Description | Servant Keeper Suite (including all services, mobile apps, etc.) | |
Status |
Servant Keeper now operates independently at https://servantpc.com/ | |
Sunset | — | |
Product | Ministry Tracker Suite (including all services, mobile apps, etc.) | |
Description | Church management software provided by Ministry Tracker | |
Status |
*This product sunset and customers migrated to Servant Keeper. Please call Servant Keeper to learn more, 1-800-785-3416, option 1. | |
Sunset | 06/30/2023 |