Frequently Asked Questions and Answers

Not finding an answer to your question? Contact Support.

We’ve sunset elements of Faithlife Equip, Live Stream, Sites, Giving and Ministry Tracker on June 30, 2023. Faithlife Giving and Ministry Tracker customers have a new home with Servant Keeper.

Which products were impacted?
Faithlife Sites, Live Stream, core ChMS functionality within Equip, Giving and Ministry Tracker. We continue to offer Logos, Proclaim, Sermons, TV, and Pro Media and have plans to integrate these products further with our various Bible study tools in the future.

What about Giving?
Faithlife Giving customers have a new giving solution powered by Servant Keeper. This robust church giving platform is similar to Faithlife Giving and includes features like accounting software integration, customized giving statements and detailed reporting. If you have not moved your Giving information to Servant Keeper, please call 800-773-7570 Option 1.

What action do I need to take?
Equip customers were automatically migrated to a new Church Toolkit bundle, which contains Proclaim, Pro Media, Logos Pastoral Premiere, Sermons, TV for the Church, and Logos for the Church.

Faithlife products
Product sunset.

Product sunset

Product sunset. See below for more details.

Product sunset. See below for more details.

Product will continue as normal

Product will continue as normal.

Products

Status

Description

Details

Sunset Date

Equip Church Management

This product will be sunset. Users will be able to export their data. Users have the option to transition to Servant Keeper or another provider. See below for more details.

People records, check in, kiosks, attendance tracking, etc.

This product sunset.

06/30/2023

Faithlife App (Android)

This product sunset.

Faithlife Mobile App

This product sunset.

06/30/2023

Faithlife App (iOS)

This product sunset.

Faithlife Mobile App

This product sunset.

06/30/2023

Faithlife Sites / Sites Premium

This product sunset.

Church website builder

This product sunset.

06/30/2023

Faithlife Live Stream

This product sunset.

Tools for live streaming services

This product sunset. Users will still be able to access their historic recordings.

06/30/2023

Faithlife Giving

This product will be sunset. Users will be able to export their data. Users have the option to transition to Servant Keeper or another provider. See below for more details.

Online church giving Platform

*This product sunset and customers migrated to Servant Keeper. Please call Servant Keeper to learn more, 1-800-785-3416, option 1.

06/30/2023

Faithlife Proclaim

Product will continue as normal

Church Presentation Software

This product will still be supported.

Faithlife Proclaim Pro Media

Product will continue as normal

Presentation media library

This product will still be supported.

Faithlife Sermons

Product will continue as normal

Sermon outlines, media, and archiving

This product will still be supported.

Faithlife TV

Product will continue as normal

Church video content and streaming service

This product will still be supported.

Mobile Ed

Product will continue as normal

Video education course library

This product will still be supported.

Logos for the Church

Product will continue as normal

Bible study tools for the church

This product will still be supported.

Pastoral Premiere (Logos for the Pastor)

Product will continue as normal

Logos Bible study tools and Sermon Builder

This product will still be supported.

Servant Keeper Suite (including all services, mobile apps, etc.)

Servant Keeper now operates independently at https://servantpc.com/

Servant Keeper Suite (including all services, mobile apps, etc.)

Servant Keeper now operates independently at https://servantpc.com/

Ministry Tracker Suite (including all services, mobile apps, etc.)

*This product sunset and customers migrated to Servant Keeper. Please call Servant Keeper to learn more, 1-800-785-3416, option 1.

Church management software provided by Ministry Tracker

*This product sunset and customers migrated to Servant Keeper. Please call Servant Keeper to learn more, 1-800-785-3416, option 1.

06/30/2023

Product Faithlife App (Android)
Description Faithlife mobile app

Status

Product will be sunset.
This product sunset
Sunset 06/30/2023
Product Faithlife App (iOS)
Description Faithlife mobile app

Status

Product will be sunset.
This product sunset
Sunset 06/30/2023
Product Faithlife Sites
Description Church website builder

Status

Product will be sunset.
This product sunset
Sunset 06/30/2023
Product Faithlife Live Stream
Description Tools for live streaming services

Status

Product will be sunset.
This product sunset.
Sunset 06/30/2023
Product Faithlife Equip
Description People records, check in, kiosks, attendance tracking, etc.

Status

This product sunset.
This product sunset.
Sunset 06/30/2023
Product Faithlife Giving
Description Online church giving Platform

Status

This product sunset.
This product sunset.
Sunset 06/30/2023
Product Faithlife Proclaim
Description Church Presentation Software

Status

Product will continue as normal
This product is still supported
Sunset
Product Faithlife Pro Media
Description Presentation media library

Status

Product will continue as normal
This product is still supported
Sunset
Product Faithlife Sermons
Description Sermon outlines, media, and archiving

Status

Product will continue as normal
This product is still supported.
Sunset
Product Faithlife TV
Description Church video content and streaming service

Status

Product will continue as normal
This product is still supported.
Sunset
Product Mobile Ed
Description Video education course library

Status

Product will continue as normal
This product is still supported.
Sunset
Product Logos for the Church
Description Bible study tools for the church

Status

Product will continue as normal
This product is still supported.
Sunset
Product Pastoral Premiere (Logos for the Pastor)
Description Logos Bible study tools and Sermon Builder

Status

Product will continue as normal
This product is still supported.
Sunset
Product Servant Keeper Suite (including all services, mobile apps, etc.)
Description Servant Keeper Suite (including all services, mobile apps, etc.)

Status

Product will continue as normal
Servant Keeper now operates independently at https://servantpc.com/
Sunset
Product Ministry Tracker Suite (including all services, mobile apps, etc.)
Description Church management software provided by Ministry Tracker

Status

This product sunset.
*This product sunset and customers migrated to Servant Keeper. Please call Servant Keeper to learn more, 1-800-785-3416, option 1.
Sunset 06/30/2023

Faithlife Equip

General


Important Dates


Customer Data


Giving

Sites

Important dates


Migration


Live Stream

Important dates


Customer data


Sunset


Ministry Tracker

Servant Keeper