Frequently Asked Questions and Answers

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We’ve made the difficult decision to sunset elements of Equip on June 30, 2023. This will impact Sites, Live Stream, and core church management (ChMS) functionality within Equip. We will also be migrating Faithlife Giving to a new payment facilitator (details forthcoming) by June 30, 2023. This wasn’t an easy decision, but we believe it is the right one.

We apologize for any hardship this may cause you and your community. Please note that we will maintain full functionality and support for each of our products through June 30, 2023, and we are here to support you and your community through this product transition. We will also immediately stop charging you for the elements we are sunsetting and issue a refund for any charges you’ve paid in advance for Sites, Live Stream, and/or ChMS functionality.

What products will be impacted?
Effective June 30, 2023, we will sunset Sites, Live Stream, and core ChMS functionality within Equip. We will continue to offer Logos, Proclaim, Sermons, TV, and Pro Media and have plans to integrate these products further with our various Bible study tools in the future.

What about Giving?
Faithlife Giving will continue as is through June 30, 2023, at which time it will be rebranded and migrated to a new payment facilitator. We will provide more information on this change in the coming months, including steps to transition your Giving account.

What action do I need to take?
No immediate action is necessary. We will maintain full functionality and support of Faithlife Equip through June 30, 2023. (That’s a little under nine months from now.) To make this season a little easier, we’ll be immediately discounting Equip and making Sites and Live Stream free to existing customers. Equip customers will be automatically migrated to a new Church Toolkit bundle, which contains Proclaim, Pro Media, Logos Pastoral Premiere, Sermons, TV for the Church, and Logos for the Church. All customers will continue to have access to the products that are sunsetting until June 30, 2023, at no charge. Annual subscribers will receive a partial refund to reflect the new discounted rate for Equip.

What are my off-boarding options?
Our goal is to create a great off-boarding experience for you. We will be following up over the next months with a recommended path forward that is as smooth and seamless as possible, including low/no-touch options to certain ChMS providers.

Faithlife products
Product will be sunset.

Product will be sunset

Product will be sunset. Users can export their data or migrate to another provider. Refer to content further down the page for more details.

Product will be sunset. Users can export their data or migrate to another provider. See below for more details.

Product will continue as normal

Product will continue as normal.

Products

Status

Description

Details

Sunset Date

Equip Church Management

Product will be sunset. Users can export their data or migrate to another provider. Refer to content further down the page for more details.

People records, check in, kiosks, attendance tracking, etc.

This product will be sunset. Users will be able to export their data or migrate to another provider. See below for more details.

06/30/2023

Faithlife App (Android)

Product will be sunset.

Faithlife Mobile App

This product will be sunset.

06/30/2023

Faithlife App (iOS)

Product will be sunset.

Faithlife Mobile App

This product will be sunset.

06/30/2023

Faithlife Sites / Sites Premium

Product will be sunset.

Church website builder

This product will be sunset.

06/30/2023

Faithlife Live Stream

Product will be sunset.

Tools for live streaming services

This product will be sunset. Users will still be able to access their historic recordings.

06/30/2023

Faithlife Giving

*This product will be rebranded and migrated to a new payment facilitator. *

Online church giving Platform

*This product will be rebranded and migrated to a new payment facilitator.

06/30/2023

Faithlife Proclaim

Product will continue as normal

Church Presentation Software

This product will still be offered.

Faithlife Proclaim Pro Media

Product will continue as normal

Presentation media library

This product will still be offered.

Faithlife Sermons

Product will continue as normal

Sermon outlines, media, and archiving

This product will still be offered.

Faithlife TV

Product will continue as normal

Church video content and streaming service

This product will still be offered.

Mobile Ed

Product will continue as normal

Video education course library

This product will still be offered.

Logos for the Church

Product will continue as normal

Bible study tools for the church

This product will still be offered.

Pastoral Premiere (Logos for the Pastor)

Product will continue as normal

Logos Bible study tools and Sermon Builder

This product will still be offered.

Product Faithlife App (Android)
Description Faithlife mobile app

Status

Product will be sunset.
Product will be sunset
Sunset 06/30/2023
Product Faithlife App (iOS)
Description Faithlife mobile app

Status

Product will be sunset.
Product will be sunset
Sunset 06/30/2023
Product Faithlife Sites
Description Church website builder

Status

Product will be sunset.
Product will be sunset
Sunset 06/30/2023
Product Faithlife Live Stream
Description Tools for live streaming services

Status

Product will be sunset.
Product will be sunset
Sunset 06/30/2023
Product Faithlife Equip
Description People records, check in, kiosks, attendance tracking, etc.

Status

Product will be sunset. Users can export their data or migrate to another provider. Refer to content further down the page for more details.
Product will be sunset. Users can export their data or migrate to another provider. See below for more details.
Sunset 06/30/2023
Product Faithlife Giving
Description Online church giving Platform

Status

Product will be rebranded and migrated to a new payment facilitator. *
*This product will be rebranded and migrated to a new payment facilitator.
Sunset 06/30/2023
Product Faithlife Proclaim
Description Church Presentation Software

Status

Product will continue as normal
Product will continue as normal.
Sunset
Product Faithlife Pro Media
Description Presentation media library

Status

Product will continue as normal
Product will continue as normal.
Sunset
Product Faithlife Sermons
Description Sermon outlines, media, and archiving

Status

Product will continue as normal
Product will continue as normal.
Sunset
Product Faithlife TV
Description Church video content and streaming service

Status

Product will continue as normal
Product will continue as normal.
Sunset
Product Mobile Ed
Description Video education course library

Status

Product will continue as normal
Product will continue as normal.
Sunset
Product Logos for the Church
Description Bible study tools for the church

Status

Product will continue as normal
Product will continue as normal.
Sunset
Product Pastoral Premiere (Logos for the Pastor)
Description Logos Bible study tools and Sermon Builder

Status

Product will continue as normal
Product will continue as normal.
Sunset

Faithlife Equip

General


What is included in the Equip bundle?

Faithlife Equip contains the following:

  • Church management (people records, check in, kiosks, attendance tracking)
  • Giving (online giving for the church)
  • Sites (website builder)
  • TV (video streaming library for the church)
  • Mobile Ed (educational courses)
  • Proclaim (church presentation software)
  • Pro Media (digital media library)
  • Logos for the Church (Bible study tools made available to church members)
  • Logos Pastoral Premiere (Bible study tools for the pastor)
  • Sermons (sermon library and tools for the preacher)
  • Faithlife Mobile App (consolidated church app, giving, community, etc.)
  • Live Stream (church live streaming)* *optional add-on

Which Equip products are being sunset?

The following Equip products will be sunset on June 30, 2023:

  • ChMS (people record management, kiosk, check in, attendance tracking, etc.)
  • Sites (website builder)
  • Live Stream (church live streaming)
  • Faithlife Mobile App (consolidated church app, giving, community, etc.)

Faithlife Giving will continue as-is through June 30, 2023, at which time it will be rebranded and migrated to a new payment facilitator. We will provide more information on this change in the coming months, including steps to transition your Giving account.

Which Equip products are not being sunset?

The following products will remain available after June 30, 2023:

  • Proclaim (church presentation software)
  • Pro Media (digital media library)
  • Logos for the Church (Bible study tools made available to church members)
  • Logos Pastoral Premiere (Bible study tools for the pastor)
  • Sermons (sermon library and tools for the preacher)
  • TV (video streaming library for the church)
  • Mobile Ed (educational courses)

Can I continue to use the portion of the Equip bundle not being sunset?

Yes. As of October 4th, 2022, all Equip subscribers will be automatically moved to The Church Toolkit. This bundle contains Proclaim On Air, Proclaim Pro Media, Logos for the Church, Logos Pastoral Premiere, Sermons, TV, and Mobile Education, all at a lower cost than the Equip bundle. Your discounted rate will go into effect at your next renewal.

Can I continue to use the portion of the Equip bundle that is being sunset?

Yes. You will continue to have access to the sunsetting products until June 30, 2023, while subscribed to The Church Toolkit bundle. After June 30, 2023, your subscription to The Church Toolkit will continue. Annual Equip subscribers will receive a partial refund to reflect the lower cost of The Church Toolkit. For monthly subscribers, your discounted subscription will take effect at your next renewal.

What is the Church Toolkit?

The Church Toolkit is a bundle comprising a subset of the Equip products that Faithlife will continue to support after June 30th.

  • Proclaim (church presentation software)
  • Pro Media (digital media library)
  • Logos for the Church (Bible study tools made available to church members)
  • Logos Pastoral Premiere (Bible study tools for the pastor)
  • Sermons (sermon library and tools for the preacher)
  • TV (video streaming library for the church)
  • Mobile Ed (educational courses)

Where can I find my new price?

If you are the billed user for your subscription, you can locate the updated subscription price here.

Who in my organization has been notified of these changes?

We sent communication to users in your organization with the following roles in our system:

  • Church Group Admin
  • Billing responsible user
  • Finance team admin (if applicable)

What happens if I do nothing?

Your subscription has already been adjusted with your subscription rate reduced, and annual subscribers will automatically receive a prorated refund by Nov 30, 2022. You will continue to have access to the entirety of the Equip bundle until June 30, 2023. After June 30th, your subscription to the Church Toolkit will continue; however, you will lose access to the portions of Equip that are discontinued.*

  • *Note: If you choose to do nothing, you will lose church member records on June 30, 2023. This is not recommended. You will be notified of the sunset multiple times to avoid this outcome. If you need help exporting your records, contact our Church Support Center.

What is expected of me?

No immediate action is required. No part of your service will be impacted until the June 30, 2023, sunset date. We will share more information in the coming months, including options to simplify and streamline migration to other providers. For Sites and Live Stream specifically, please refer to the information below.

Important Dates


When was the announcement made?

We announced the Equip End of Life on October 4, 2022.

When will Equip products be sunset?

The following Equip products will be sunset on June 30, 2023:

  • ChMS (people record management, kiosk, check in, attendance tracking, etc.)
  • Sites (website builder)
  • Live Stream (church live streaming)
  • Faithlife Mobile App (consolidated church app, giving, community, etc.)

Faithlife Giving will continue as-is through June 30, 2023, at which time it will be rebranded and migrated to a new payment facilitator. We will provide more information on this change in the coming months, including steps to transition your Giving account.

When will the company stop selling Equip and other products being sunset?

We no longer offer Equip, Sites, or Live Stream to new subscribers.

What if I need more time to transition?

Customer support will work diligently to assist all customers with their transition before June 30th. Equip products will be sunset on June 30, 2023—if you have not exported or migrated your data by that time, you will lose access to it. We recommend that all customers start their data migration no later than June 1, 2023.

When will customer support end?

Customer support for Equip will end thirty days after the sunset date, or July 30, 2023, as all customers should be completely off the system by that point.

When will I no longer have access to my products?

On June 30, 2023, you will no longer be able to access the following products:

  • ChMS (people record management, kiosk, check in, attendance tracking, etc.)
  • Sites (website builder)
  • Live Stream (church live streaming)
  • Faithlife Mobile App (consolidated church app, giving, community, etc.)

Customer Data


What will happen with my data at sunset?

If your Equip people records and Giving records have not been exported or migrated by June 30th, they will be deleted along with products being sunset.

  • Click here for questions about Sites data.
  • Click here for questions about Live Stream data.

Can I transfer/export my data?

You can export the majority of your data. Here’s what you can and cannot do:

  • ChMS data: Yes, you can export this data. We are encouraging customers to consider Servant Keeper for their new ChMS to support a simpler transition. However, customers may also decide to simply export their data and move to an alternate church management solution.
  • Giving data: Yes, you can export this data. We will share additional information about the Giving transition in the coming months. To export this data, contact Customer Support.
  • Live Stream data: Yes, you can export this data, but your Live Stream data will also remain visible within your Faithlife Group. Learn more.
  • Sites data: No, you cannot export this data. However, if you have Sites Premium, you can transfer your domain. Learn more.

How do I export my data?

You can export many of your records on your own inside the platform:

For People records:

  1. For People records:
  2. As a group administrator, enter the church group.
  3. Click on the “People” tab on the left navigation bar.
  4. Locate the three vertical lines button on the right side of your screen and select all of the fields that you would like to export. A screenshot showing a church's people records on Faithlife. The user has clicked on the three vertical lines button and checked the 'Name (Last, First)' option
  5. Next, click on the three stacked dots buttom next to the “add person” button in the People toolbar on the right.
  6. Select the “Export to CSV” option.
  7. Congratulations, you have exported your people records. A screenshot showing a church's people records on Faithlife. The user has clicked on the three vertical dots button and clicked Export to CSV.

For Giving records:

  1. Giver export guide
  2. Gift export guide
  3. Deposit export guide
  4. Year End Statements guide
  5. Additional reports/exports guide
  6. For any additional support, please contact customer support.

What is going to happen to Faithlife groups?

Groups will remain an active feature on the Faithlife platform, but some features will be retired. The mobile app will also be retired on June 30, 2023.

Where can I read the Faithlife privacy policy?

You can read the privacy policy here.

Billing


Will new customers be able to buy Equip before the product is sunset?

No, we are no longer selling Equip subscriptions.

My subscription is up for renewal before the sunset date. How will my subscription be handled?

Your subscription will automatically renew into The Church Toolkit. Your reduced subscription price will go into effect at your next renewal. You will continue to have access to Sites, Giving, ChMS, and Live Stream (if applicable) until June 30, 2023.

Annual subscribers will receive a refund for the portion of their subscription that applies to discontinued products. For monthly subscribers, your discounted subscription will take effect at your next renewal.

When will the company stop selling subscription renewals?

We are no longer offering new subscriptions, but existing subscribers will renew onto The Church Toolkit.

When will annual subscribers receive their prorated refund?

Most people will receive their prorated refund on their original credit card within forty-eight hours of the announcement. If there are any problems with issuing the refund (because of new/missing billing information, declined transaction, etc.) please allow up to November 30, 2022, for us to manually process your refund or issue you a check.

Migration


What is my migration path or replacement strategy?

Please see the options available for each product below:

  • Church Management System: We encourage customers to consider Servant Keeper for your ChMS needs. They can be reached at (800) 773-7570. Servant Keeper Technical Implementation Coordinators are in place with specialized tools to assist with the complete extraction of your data in order to move it to Servant Keeper. Customers may also decide to export their data and move to an alternate church management provider. Our support team is ready to assist no matter which option you choose.
  • Sites: Faithlife currently offers two tiers of Sites. A free tier has been available to all Equip subscribers and a premium tier has been available for a monthly/annual subscription fee. Both tiers will be sunset on June 30, 2023. Migration options are below.
    • Free: There is no migration plan for the free tier of Sites. On the sunset date, you will no longer be able to access this product and should look for an alternate provider to fulfill your church website needs.
    • Sites Premium: Sites Premium will be sunset on June 30, 2023. Sites Premium is a paid tier that includes hosting and a custom URL. All Sites Premium customers will need to find an alternative website provider for their church website and domain host. Customer support can assist with transferring the domain once a new hosting provider is found.
    • Alternate Solutions: The following are additional website companies you may want to consider. They are not affiliated with Faithlife in any way:
  • Live Stream: There is no migration plan or replacement strategy for Live Stream. We will no longer offer this solution. All historic live stream recordings will still be accessible to admins within their Faithlife group account under Files or Videos as part of remaining group functionality for the foreseeable future. The sidebar of a church on Faithlife. Under the Content option, the Files and Videos sections are both highlighted with a red marker.
  • Alternative Solutions: The following are additional live streaming options you may want to consider. They are not affiliated with Faithlife in any way:
  • Giving: Faithlife Giving will continue as-is through June 30, 2023, at which time it will be rebranded and migrated to a new payment facilitator. We will provide more information on this change in the coming months, including steps to transition your Giving account.

Will you be recommending migration to alternative products?

Yes.

How do alternative solutions compare to the products I currently have that are being sunset?

You can find a comparison to Servant Keeper here. For Sites and Live Stream, you will need to look at the websites of the proposed solutions as they are not affiliated with Faithlife.

What if I can’t find a product that replaces all the functionality I need?

Unfortunately, some features may not be covered by alternative products. We will do our best to provide the best recommendations we are aware of.

Giving

What is happening with Giving?

Faithlife Giving will continue as-is through June 30, 2023, at which time it will be rebranded and migrated to a new payment facilitator. We will provide more information on this change in the coming months, including steps to transition your Giving account.

Sites

Important dates


When will product support be stopped?

Both Sites and Sites Premium will be sunset on June 30, 2023.

When will the company stop selling the product?

We no longer sell Faithlife Sites to new customers.

What will happen with my annual subscription?

Starting October 4, 2022, we will no longer charge existing customers for Sites. You will have free access until June 30, 2023. Annual subscribers will receive a prorated refund for the remainder of their paid term. Customers should expect to receive their refund by November 30, 2022.

Customer data


What about my data, my content? What backup options are available? Are export/import options available?

Faithlife will sunset both Sites and Sites Premium. There is currently no way to support exporting site configuration data. Sites Premium customers can, however, transfer their domain to another host. To learn more about how to transfer your domain, refer to this guide. For additional questions or assistance contact Customer support.

Support info


When will customer support end?

Customer support for Sites will end thirty days after the sunset date, or July 30, 2023, as all customers should be completely off the system by that point.

Billing


Will new customers be allowed to buy before the sunset dates?

No, Faithlife no longer sells Sites, Live Stream, or Equip.

My annual subscription is up for renewal in a few months, before the sunset date. How will my subscription be handled?

Starting October 4, 2022, we will no longer charge existing customers for Sites. You will have free access until June 30, 2023. Annual subscribers will receive a prorated refund for the remainder of their paid term. Customers should expect to receive their refund by November 30, 2022.

When will annual subscribers receive their prorated refund?

Most people will receive their prorated refund on their original credit card within forty-eight hours of the announcement. If there are any problems with issuing the refund (because of new/missing billing information, declined transaction, etc.) please allow up to November 30, 2022, for us to manually process your refund or issue you a check.

Migration


What is my migration path or replacement strategy?

All Sites customers will need to look for an alternative website provider. The following are additional website companies you may want to consider. They are not affiliated with Faithlife in any way:

Can I keep my site?

No, this product will be sunset on June 30, 2023. All customers should look for an alternative solution for their church website.

Can I keep my domain?

Sites Premium customers may transfer their domains to a new host. Please contact Support via email at support@faithlife.com from the email associated with the domain name.

How do I transfer my domain?

Please email customer support at support@faithlife.com for assistance with this process and add “Domain transfer” to the subject line.

How can I auto-post my sermon recordings to a new website?

Faithlife Sermons makes it easy to share sermons to your self-hosted website via an embed code, a podcast feed, or a a WordPress plugin. Here’s an article that explains how to set this up on your new website.

Live Stream

Important dates


When will product support be stopped?

Live Stream will be sunset on June 30, 2023.

When will the company stop selling the product?

We no longer sell Live Stream.

When will the company stop selling subscription renewals?

Starting October 4, 2022, we will no longer charge customers for Live Stream. Existing subscribers will have free access until June 30, 2023.

Customer data


What about my data, my content? What backup options are available? Are export options available?

All previously uploaded or saved Live Stream files will still be available to you using your Faithlife account. You can access them through video or file manager:

The sidebar of a Faithlife Group. The Content option is expanded and Files and Videos are both highlighted.

Support info


When will customer support end?

Customer support for Live Stream will end thirty days after the sunset date, or July 30, 2023, as all customers should be completely off the system by that point.

Will customers be allowed to acquire extended support?

No, all customers should find an alternative live streaming solution prior to June 30, 2023.

Billing


Will new customers be allowed to buy before the sunset dates?

No, we have already stopped allowing new customers to purchase Faithlife Live Stream.

Migration


What is my migration path or replacement strategy?

All Live Stream customers will need to look for an alternative streaming platform. The following are additional live streaming options you may want to consider. They are not affiliated with Faithlife in any way:

Sunset


Can I use Faithlife Live Stream after the sunset date?

No, Faithlife Live Stream will be sunset on June 30, 2023, and will no longer be functional, though you can continue accessing your recordings in your Faithlife group (see “Customer Data”).

Ministry Tracker

What is the impact of this news to Ministry Tracker?

These changes to Equip will not affect access to your Ministry Tracker program.

Servant Keeper

What is the impact of this news to Servant Keeper?

These changes to Equip will not affect access to your Servant Keeper program.