Frequently Asked Questions and Answers

Faithlife Equip contains the following:

• Church management (people records, check in, kiosks, attendance tracking)
• Giving (online giving for the church)
• Sites (website builder)
• TV (video streaming library for the church)
• Mobile Ed (educational courses)
• Proclaim (church presentation software)
• Pro Media (digital media library)
• Logos for the Church (Bible study tools made available to church members)
• Logos Pastoral Premiere (Bible study tools for the pastor)
• Sermons (sermon library and tools for the preacher)
• Faithlife Mobile App (consolidated church app, giving, community, etc.)
• Live Stream (church live streaming)* *optional add-on

The following Equip products will be sunset on June 30, 2023:

• ChMS (people record management, kiosk, check in, attendance tracking, etc.)
• Sites (website builder)
• Live Stream (church live streaming)
• Faithlife Mobile App (consolidated church app, giving, community, etc.)

Faithlife Giving customers have a new home with Servant Keeper. Servant Keeper’s giving solution includes many features Faithlife Giving customers requested for years including accounting software integration, customizable giving statements and detailed dashboards and reporting.

The following products will remain available after June 30, 2023:

• Proclaim (church presentation software)
• Pro Media (digital media library)
• Logos for the Church (Bible study tools made available to church members)
• Logos Pastoral Premiere (Bible study tools for the pastor)
• Sermons (sermon library and tools for the preacher)
• TV (video streaming library for the church)
• Mobile Ed (educational courses)

Yes. As of October 4th, 2022, all Equip subscribers will be automatically moved to The Church Toolkit. This bundle contains Proclaim On Air, Proclaim Pro Media, Logos for the Church, Logos Pastoral Premiere, Sermons, TV, and Mobile Education, all at a lower cost than the Equip bundle. Your discounted rate will go into effect at your next renewal.

Yes. You will continue to have access to the sunsetting products until June 30, 2023, while subscribed to The Church Toolkit bundle. After June 30, 2023, your subscription to The Church Toolkit will continue. Annual Equip subscribers will receive a partial refund to reflect the lower cost of The Church Toolkit. For monthly subscribers, your discounted subscription will take effect at your next renewal.

The Church Toolkit is a bundle comprising a subset of the Equip products that Faithlife will continue to support after June 30th.

• Proclaim (church presentation software)
• Pro Media (digital media library)
• Logos for the Church (Bible study tools made available to church members)
• Logos Pastoral Premiere (Bible study tools for the pastor)
• Sermons (sermon library and tools for the preacher)
• TV (video streaming library for the church)
• Mobile Ed (educational courses)

If you are the billed user for your subscription, you can locate the updated subscription price here.

We sent communication to users in your organization with the following roles in our system:

• Church Group Admin
• Billing responsible user
• Finance team admin (if applicable)

Your subscription has already been adjusted with your subscription rate reduced, and annual subscribers will automatically receive a prorated refund by Nov 30, 2022. You will continue to have access to the entirety of the Equip bundle until June 30, 2023. After June 30th, your subscription to the Church Toolkit will continue; however, you will lose access to the portions of Equip that are discontinued.*

• *Note: If you choose to do nothing, you will lose church member records on June 30, 2023. This is not recommended. You will be notified of the sunset multiple times to avoid this outcome.
  Instead, you have the option to transition to Servant Keeper by calling 800-773-7570 option 1. You are also welcome to transition to another ChMS provider.
  If you need help exporting your records, contact our Church Support Center.

We recommend you have a migration plan in place by June 1, 2023. No part of your service will be impacted until the June 30, 2023, sunset date. For Faithlife Equip customers, you have the option to transition to Servant Keeper, please call 800-773-7570 option 1. Servant Keeper Technical Implementation Coordinators are in place with specialized tools to assist with the extraction of your data in order to move it to Servant Keeper. You are also welcome to transition to another ChMS provider and our Church Support Center will advise you on exporting your data. For Faithlife Giving customers, Servant Keeper is your new home and you’ve received instructions via email to begin the migration process to Servant Keeper’s giving platform. Call Servant Keeper for more information, 800-773-7570 option 1. For Sites and Live Stream specifically, please refer to the information below.

We announced the Equip End of Life on October 4, 2022.

The following Equip products will be sunset on June 30, 2023:

• ChMS (people record management, kiosk, check in, attendance tracking, etc.)
• Sites (website builder)
• Live Stream (church live streaming)
• Faithlife Mobile App (consolidated church app, giving, community, etc.)

Faithlife Giving will continue in its current form through June 30, 2023, though Giving customers now have a new home with Servant Keeper. Faithlife is working with Servant Keeper to ensure as streamlined a migration process as possible. Call Servant Keeper to learn more, 1-800-785-3416.

We no longer offer Equip, Sites, or Live Stream to new subscribers.

Customer support will work diligently to assist all customers with their transition before June 30th. Equip will be sunset on June 30, 2023—if you have not exported or migrated your data by that time, you will lose access to it. We recommend that all customers start their data migration as soon as possible, but no later than June 1, 2023. One ChMS option you have is Servant Keeper. Servant Keeper Technical Implementation Coordinators are in place with specialized tools to assist with the extraction of your data in order to move it to Servant Keeper.

Customer support for Equip will end thirty days after the sunset date, or July 30, 2023, as all customers should be completely off the system by that point.

On June 30, 2023, you will no longer be able to access the following products:

• ChMS (people record management, kiosk, check in, attendance tracking, etc.)
• Sites (website builder)
• Live Stream (church live streaming)
• Faithlife Mobile App (consolidated church app, giving, community, etc.)
• Faithlife Giving

If your Equip people records and Giving records have not been exported or migrated by June 30th, they will be deleted along with products being sunset.

• Click here for questions about Sites data.
• Click here for questions about Live Stream data.

You can export the majority of your data. Here’s what you can and cannot do:

• ChMS data: Yes, you can export this data. We are encouraging customers to consider Servant Keeper for their new ChMS to support a simpler transition. However, customers may also decide to simply export their data and move to an alternate church management solution.
• Giving data: Yes, you can export this data. If you are a Faithlife Giving customer, you now have a home with Servant Keeper. Servant Keeper will migrate your data to its platform at your request. If you did not receive the email with instructions to initiate this migration, please contact Servant Keeper today, 1-800-785-3416. If you prefer to export your Faithlife Giving data, contact our Church Support Center.
• Live Stream data: Yes, you can export this data, but your Live Stream data will also remain visible within your Faithlife Group. Learn more.
• Sites data: No, you cannot export this data. However, if you have Sites Premium, you can transfer your domain. Learn more.

You can export many of your records on your own inside the platform:

For People records:

1. For People records:
2. As a group administrator, enter the church group.
3. Click on the “People” tab on the left navigation bar.
4. Locate the on the right side of your screen and select all of the fields that you would like to export.
5. Next, click on the next to the “add person” button in the People toolbar on the right.
6. Select the “Export to CSV” option.
7. Congratulations, you have exported your people records.

For Giving records:

1. Giver export guide
2. Gift export guide
3. Deposit export guide
4. Year End Statements guide
5. Additional reports/exports guide
6. For any additional support, please contact customer support.

Groups will remain an active feature on the Faithlife platform, but some features will be retired. The mobile app will also be retired on June 30, 2023.

You can read the privacy policy here.

No, we are no longer selling Equip subscriptions.

Your subscription will automatically renew into The Church Toolkit. Your reduced subscription price will go into effect at your next renewal. You will continue to have access to Sites, Giving, ChMS, and Live Stream (if applicable) until June 30, 2023.

Annual subscribers will receive a refund for the portion of their subscription that applies to discontinued products. For monthly subscribers, your discounted subscription will take effect at your next renewal.

We are no longer offering new subscriptions, but existing subscribers will renew onto The Church Toolkit.

Most people will receive their prorated refund on their original credit card within forty-eight hours of the announcement. If there are any problems with issuing the refund (because of new/missing billing information, declined transaction, etc.) please allow up to November 30, 2022, for us to manually process your refund or issue you a check.

Please see the options available for each product below:

• Church Management System: We encourage customers to consider Servant Keeper for your ChMS needs. They can be reached at (800) 773-7570. Servant Keeper Technical Implementation Coordinators are in place with specialized tools to assist with the complete extraction of your data in order to move it to Servant Keeper. Customers may also decide to export their data and move to an alternate church management provider. Our support team is ready to assist no matter which option you choose.
• Sites: Faithlife currently offers two tiers of Sites. A free tier has been available to all Equip subscribers and a premium tier has been available for a monthly/annual subscription fee. Both tiers will be sunset on June 30, 2023. Migration options are below.
  • Free: There is no migration plan for the free tier of Sites. On the sunset date, you will no longer be able to access this product and should look for an alternate provider to fulfill your church website needs.
  • Sites Premium: Sites Premium will be sunset on June 30, 2023. Sites Premium is a paid tier that includes hosting and a custom URL. All Sites Premium customers will need to find an alternative website provider for their church website and domain host. Customer support can assist with transferring the domain once a new hosting provider is found.
  • Alternate Solutions: The following are additional website companies you may want to consider. They are not affiliated with Faithlife in any way:
    • https://freechurchwebsites.com/
    • https://www.wix.com/
    • https://www.squarespace.com/
    • https://www.godaddy.com/websites/website-builder
    • https://www.weebly.com/
• Live Stream: There is no migration plan or replacement strategy for Live Stream. We will no longer offer this solution. All historic live stream recordings will still be accessible to admins within their Faithlife group account under Files or Videos as part of remaining group functionality for the foreseeable future.
• Alternative Solutions: The following are additional live streaming options you may want to consider. They are not affiliated with Faithlife in any way:
  • https://churchonlineplatform.com/
  • https://www.uscreen.tv/
  • https://www.boxcast.com/
  • https://streamingchurch.tv/sctv/
  • https://livestream.com/ (Vimeo)
  • https://www.facebook.com/
  • https://www.youtube.com/
• Giving: If you are a Faithlife Giving customer, you now have a home with Servant Keeper. Servant Keeper will migrate your data to its platform at your request. If you did not receive the email with instructions to initiate this migration, please contact Servant Keeper today, 1-800-785-3416. If you prefer to export your Faithlife Giving data, contact our Church Support Center.

Yes.

• ChMS:
• Alternative Solutions: We encourage all Equip customers to consider Servant Keeper as your new potential ChMS solution. Call: (800) 773-7570 to speak with the Servant Keeper sales team.
• Sites:
• Alternative Solutions: The following are additional website companies you may want to consider. They are not affiliated with Faithlife in any way:
  • https://freechurchwebsites.com/
  • https://www.wix.com/
  • https://www.squarespace.com/
  • https://www.godaddy.com/websites/website-builder
  • https://www.weebly.com/
• Live Stream:
• Alternative Solutions: The following are additional live streaming options you may want to consider. They are not affiliated with Faithlife in any way:
  • https://churchonlineplatform.com/
  • https://www.uscreen.tv/
  • https://www.boxcast.com/
  • https://streamingchurch.tv/sctv/
  • https://livestream.com/ (Vimeo)
  • https://www.facebook.com/
  • https://www.youtube.com/

You can find a comparison to Servant Keeper here. For Sites and Live Stream, you will need to look at the websites of the proposed solutions as they are not affiliated with Faithlife.

Unfortunately, some features may not be covered by alternative products. We will do our best to provide the best recommendations we are aware of.

Both Sites and Sites Premium will be sunset on June 30, 2023.

We no longer sell Faithlife Sites to new customers.

Starting October 4, 2022, we will no longer charge existing customers for Sites. You will have free access until June 30, 2023. Annual subscribers will receive a prorated refund for the remainder of their paid term. Customers should expect to receive their refund by November 30, 2022.

Faithlife will sunset both Sites and Sites Premium. There is currently no way to support exporting site configuration data. Sites Premium customers can, however, transfer their domain to another host. To learn more about how to transfer your domain, refer to this guide. For additional questions or assistance contact Customer support.

Customer support for Sites will end thirty days after the sunset date, or July 30, 2023, as all customers should be completely off the system by that point.

No, Faithlife no longer sells Sites, Live Stream, or Equip.

Starting October 4, 2022, we will no longer charge existing customers for Sites. You will have free access until June 30, 2023. Annual subscribers will receive a prorated refund for the remainder of their paid term. Customers should expect to receive their refund by November 30, 2022.

Most people will receive their prorated refund on their original credit card within forty-eight hours of the announcement. If there are any problems with issuing the refund (because of new/missing billing information, declined transaction, etc.) please allow up to November 30, 2022, for us to manually process your refund or issue you a check.

Finalweb is our recommended path forward for Faithlife Sites and Live Stream users. Faithlife is missionally aligned with Finalweb, and they have been providing church websites for over 20 years. Finalweb has created an importer that will help you seamlessly copy your website into their system and transition your web and live streaming service to their platform with only a few clicks. This way, your sermon libraries, calendars, pages, links, menus, images, and more don’t need to be recreated. To help serve your ministry, Finalweb has discounted their pricing by 48% (that’s $200 per year or $20 per month for websites and the same tier-based pricing as Faithlife for live streaming). To get started, visit www.finalweb.com/faithlife to import either your free or premium site today.

No, this product will be sunset on June 30, 2023. All customers should look for an alternative solution for their church website. Finalweb is our preferred provider and has the ability to import and copy your site. To get started, visit www.finalweb.com/faithlife to import either your free or premium site today.

Sites Premium customers may transfer their domains to a new host. Please contact Support via email at support@faithlife.com from the email associated with the domain name.

Please email customer support at support@faithlife.com for assistance with this process and add “Domain transfer” to the subject line.

Faithlife Sermons makes it easy to share sermons to your self-hosted website via an embed code, a podcast feed, or a a WordPress plugin. Here’s an article that explains how to set this up on your new website.

Live Stream will be sunset on June 30, 2023.

We no longer sell Live Stream.

Starting October 4, 2022, we will no longer charge customers for Live Stream. Existing subscribers will have free access until June 30, 2023.

All previously uploaded or saved Live Stream files will still be available to you using your Faithlife account. You can access them through video or file manager:

Customer support for Live Stream will end thirty days after the sunset date, or July 30, 2023, as all customers should be completely off the system by that point.

No, all customers should find an alternative live streaming solution prior to June 30, 2023.

No, we have already stopped allowing new customers to purchase Faithlife Live Stream.

Finalweb is our recommended path forward for Faithlife Sites and Live Stream users. Faithlife is missionally aligned with Finalweb, and they have been providing church websites for over 20 years. Finalweb has created an importer that will help you seamlessly copy your website into their system and transition your web and live streaming service to their platform with only a few clicks. This way, your sermon libraries, calendars, pages, links, menus, images, and more don’t need to be recreated. To help serve your ministry, Finalweb has discounted their pricing by 48% (that’s $200 per year or $20 per month for websites and the same tier-based pricing as Faithlife for live streaming). To get started, visit www.finalweb.com/faithlife.

No, Faithlife Live Stream will be sunset on June 30, 2023, and will no longer be functional, though you can continue accessing your recordings in your Faithlife group (see “Customer Data”).