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Linda Decker
in
Proclaim
2 years ago

Hey...when using Proclaim, we have noticed that it shuts down after going on-air and then taking it off "on-air" as well as making display settings. it also seems to just "randomly" shut down as well. Has anyone else experienced this? We get a little nervous when our service goes live and are afraid this will happen mid-service.
  1. Faithlife User
    2 years ago

    Hello,
    Linda Decker
    - If you would be so kind as to submit the Log Files from Proclaim: https://support.faithlife.com/hc/en-us/articles/360007374731-How-Do-I-Submit-Log-Files- These Logs should give us insights into the causes for this.
    support.faithlife.com
  2. Corey Simmons
    2 years ago

    Ours do that also I'm not sure what the problem is.
  3. Faithlife User
    2 years ago

    Hello,
    Corey Simmons
    - Log Files will help us track down what might be happening. If you could submit those, it would be appreciated.