Since two upgrades ago, when exiting Proclaim we get a message of media cannot upload, return to Proclaim and try again or exist without the upload. Any ideas as to why the upload cannot happen or we're getting this error message
- Hello James C. Smith We we able to track the issue to a failure to upload due to a loss of network connectivity and a failure to retry the upload once network connectivity is restored, but that should have been fixed in 3.6.0.0025. 3.6.0.0029 is now available. if you have not updated yet I would highly recommend it. We would also appreciate you submitting your log files from the computer that is stuck on the upload screen, if you have not already done so. https://support.faithlife.com/hc/en-us/articles/360007374731-How-Do-I-Submit-Log-Files-
- it is happening on a laptop and a pc. I'll send the log files from both
- We received both sets of logs James C. Smith Thank you!