Hello Proclaim;
Someone needs to fix the problem I reported more than 2 weeks ago. Also we had a crash this morning.
First; last week the songs all disappeared from the Proclaim Remotes. I reported this problem more than 2 weeks ago. We use a Samsung Tablet (fully updated to the latest version of the remote) and an iPad Pro (also fully updated). More than 2 weeks ago I asked that SOMEONE FIND A SOLUTION because I was going to be out of town and the volunteers won't know what to do. No one responded beyond asking a couple of questions. PLEASE find a solution. It was suggested that there was a duplicate slide, but no one offered any solution. Proclaim Logs 05262024 attached.
Second; today I was trying to edit the verse order and Proclaim crashed Proclaim Logs June 16 2024 attached.
Which brings me to the last issue the files never completely upload so I am sharing here (screenshot).
- I would not like to see Proclaim attempt to say that it is a network issue. We have dedicated iPads which are locked to the wifi that the Proclaim computer is on. For months we go without issues, then seemingly out of the blue, have slides not appearing in the app. This is not a router/wifi issue. This is definitely a software issue.
- Try going to SETTINGS and then to Presentation. When we checked Use Lyric Scrolling for Song items the lyrics stopped disappearing. Before that the Lyrics would go to Fade, which would make the lyrics disappear.
- That setting is already set with Lyric Scrolling, Trade River Church. Plus, it isn't the lyrics that are disappearing, it is the Song service items themselves. I'm inclined to agree with Philip that this is a software issue. It could be an issue with version of Proclaim on our worship leader's Mac, but if it is sleeping when this issue takes place, I kind of doubt that as well. Also, I put in the music for each of the last two Sunday's presentation, and it happened both Sundays/ Kaleb Kirton, you are probably referring to static ip address v. dynamic ip address. I set our Proclaim up with a static ip address on our network on the day I set up the current routers. Proclaim, we really need some help here.