• Howdy All; Does anyone know how to get something in the Warm-Up section to trigger a lighting cue the first time through but to skip that cue any time after that? Our DMX software treats the MIDI cue as a toggle, so when the cue comes around again it toggles off.
    1.  — Edited

      You could use a Cue < Stage Direction < go to the Signal tab and then use the Lighting/Midi option. That's how I was using Proclaim to trigger a scene switch in OBS Studio. You could also attach that midi note signal to any slide as well. You may have to add a redundancy slide in order for it to ignore the cue again.
    2. I already have the cues set up, . I use MIDI for a lot of different cues in both OBS and the DMX kit. All of them work very well, but the one in the preservice loop gets triggered more than once. The DMX software treats each trigger as a toggle, which is great if a different lighting scheme is on when the cue trips, but if it is the same lighting scheme it just shuts the lights off. I'm trying to add a cue for the "Pre-Service Lighting" that we created into the Pre-Service Loop in Proclaim. The first time through the trigger turns on the lighting scheme -- but when it loops back around it toggles that scheme back off. I guess I could duplicate all of our preservice slides multiple times so that it never loops back around.
    3. Ah I need to read better next time my apologies. One thing I read that one of the devs does (Jordan) is his church uses a Sign Feed link to hold all of their pre/post announcements so you could have your first few slides to trigger the midi first and then use the slides in the sign feed website link to go through the same slide order without triggers. There is a quick loading screen at first that you might be able to hide with a transition but I've found it to be useful.
  • New Update Kills Bible Trivia I've confirmed that Bible Trivia will not advance in pre-service loop with new software. I tried it all. So I went to the church computer, played last weeks presentation with no problem. Both the nav advance blue arrow was active and it auto-advanced. I then updated the software. Then the blue arrow was not active and it did not auto-advance at the end of the trivia question. You could click through to the next item to advance but I'm afraid that won't work for us. We count on the pre-service automation. Just to make sure, I inserted a brand-new Bible Trivia slide and same behavior, so old slide / new slide, the won't work. For my money, I like the Bible Trivia on the Sign Feed. It doesn't have the post trivia screen that just sits there for five seconds. Nice. Anyway, on my way to substitute something for our Bible Trivia tomorrow until it gets fixed.
    1. We've released an updated version to fix issues around Bible Trivia and missing transitions, as well as a fix for the media browser facet crash. You can take the update from the Help > About menu, by relaunching the app when prompted, or via the proclaim.logos.com/download. I wasn't able to reproduce the issue around video items. I suspect that behavior was related to the trivia and transition issues, so if that continues to be an problem please let us know so we can resolve it. Thanks again for the reports, and we apologize for the disruption.
    2. I have confirmed the new updated program fixes the problems. Thanks.
    3. It seems that that update didn't fix my problem with not being able to upload anything from my media browser the screen just comes up blank. I am sure you are working on it. Thanks
  • Has anyone noticed that Proclaim severely compresses video music files when it imports them? Over the last couple months the video playback has really suffered in quality in the audio. I finally figured out it was the program. The workaround is to use Windows Media and construct the playlist there. Then I open it up on the screen but let Proclaim open over it. Take Proclaim off air to play the videos, then back on air to resume the service. I wonder if this is a new thing, I have been playing videos on Proclaim for years, but this is disappointing.
    1. Pretty sure I figured it out. If I load the videos at home then sync at church - that is when the audio compression happens. If I load them at church all is fine. I think the sync is what the problem is, sending the large file to the cloud and back. Make sense?
    2. I don't think so, but maybe. So that would be compression for size. Later this weekend I'll download off the media library a video I have uploaded and compare. Every video we play we upload to the cloud from something other than the presentation computer. Maybe there is a setting lurking or something that someone will reveal.
    3. we do transcode but only when needed. Like if you upload an mov on Mac but your computer at church needs an mp4. but we should be retaining the quality.. do you have the name of a couple videos you noticed this on? I can take a look at see what I find.
  • A little bug I have noticed recently is that in transition from the pre roll to a countdown, if we are playing music in the preroll, it will raise the volume a little before switching to the countdown. I think only us on the media team notice it, as it's not a dramatic level increase. Just enough to notice that it gets louder about a second before switching.
    1. Also happens during the service if you go to a new item while music still playing from the previous item.
    2. I've noticed this too. I initially thought our sound tech was ramping up the audio as the countdown was nearing the end and it was still pretty "busy" in the congregation. It's been steady now. Volume increases between Pre-Service Loop and Warm-Up (which has the countdown). Then there's a noticable increase as the coundown ends and proceeds to Service. Kinda weird. Looks like it could have been addressed in 4.15.0.0198, but still buggy since then too.
  •  — Edited

    On Sunday, November 23 we noticed a strange issue with our music not playing on the pre service loop section. We checked everything and nothing is muted, and we haven't changed anything from what we've been doing each week. The "Warm Up" section where we have the countdown video works fine. Has there been an issue with this for anyone else?
    1. We will do some testing this weekend and let you know! Thank you!
    2. Ok we did further testing and a video will work (audio & video), but the audio cues still do not. One thing we noticed is that we are not seeing the audio icon on the computer in which we are having the issue (Mac Mini - OS Sequoia), but we do see it on the PC we have, where the audio cues are working (screenshot). Any ideas?
    3. Hey Stephanie, is this still happening on the latest version of Proclaim? If so, check to see if the audio track was uploaded locally to your Windows computers. When clicking on the blue speaker icon on Mac, you'd see a red exclamation indicating that the audio is not available on this device.
  • we are not able to hear the music we have in our pre-service loop since Wednesday. We have always played music from here. Can you give me a solution? We have checked cords and video cards in the computer to no avail.
    1. I have been doing this for over 14 years and I have the music in the audio track to run until I stop it and it plays in the sanctuary from 8 am until the praise team starts practice at 9:20.
    2.  — Edited

      Pardon me for sticking my nose in here but ... you've been using Proclaim for 14 years? Wow! You must have been one of the first people to use it. As for your problem of no music playing in the Pre-Service loop after you updated, I suggest reaching out to Proclaim tech support. This may be a bug they need to squash.
    3. Thank you I will.
  • Hello guys just to let you know that the proclaim app isn't working on mobile phone!!! we tried to use it today and it has not been working.
    1. HIspanic Ministry, thanks for the detailed response. I can see how it could be handy, I just didn't know you could run a Proclaim! slide presentation directly from a mobile. So is it "Proclaim! Remote", like Trevor Haydon mentions? I guess that would answer my question. I see it now and have never tried it before. Thanks.
    2. Tevor Haydon, yikes! We have had a couple of blank slides during pre-service loop that worked the next rotation, but that is the extent. And I think that may be the media player's fault, not sure. No freezes yet, but I hold my mouth a certain way during service. :) I looked up Proclaim Remote! and hadn't even known it existed. I'm wondering the interface as currently we just remote control the computer. It would be nice to ditch that subscription cost, but then it would boil down to whether two Proclaim! Remotes could connect, etc. Anyway, something new to look into. Thanks.
    3.  — Edited

      Yes. I'm also talking about Proclaim Remote. You can download it on android and apple. It's quite nice when it's fully working/syncing. The app is free. You should give it a try.
  • Quick question: Does anyone know how to get Lyrics from multi tracks into proclaim and to sync with an iPad for the tracks using the playback app? I'm on an iMac M4 and the iPad is an 11" pro m4.
    1. Well, from what I know, Proclaim does not allow us to import lyrics from Multitracks.com. If you press on your profile on proclaim, then press "Link Your Accounts" you'll see that Proclaim so far only allows, SongSelect, Planning Center, Elvanto, and WorshipPlanning. However, you could always just copy the lyrics and the song number, credits, etc, and just add a new song into your Song Library. Now, as for syncing with like playback app, that relates to midi automation. That part is not that difficult. You have to create 2 midi notes under "Settings, MIDI Input". Then add command. Add these two commands: "Go to Service Item slide ..." and "Go to Service Item in Service section...". Then for MIDI do note on, for both, and then you have to select the note, i chose Note 19 for the first, and note 20 for the second (see image below). Now quick explanation of the 2 midi commands. The second command allows you to select the section number under the Service section on Proclaim. Cause remember, we have Pre Service, Warm Up, Service, and Post Service. So under Service, you pretty much count downward. If you start off with a song, then that's Service slide 1. Now within that song, the first command chooses the slide number of your song. You don't start with 1 there, now you start with 2, since you've already selected your first slide when selecting the service section slide. Choosing the slide numbers is all done through Playback, Ableton, Prime, etc. In proclaim you just make the Midi notes. Then you also have to create a scene under Lighting/MIDI. Edit your scene, then add the notes under there again. And make sure that your MIDI input is coming through. In Mac's it's very easy and there's many videos on how to do this online through like ProPresenter and such. It's literally the same steps on Proclaim. Assuming that's all done, you should be able to add the notes on your playback rig and then automate your slides. It's up to you to time the slide switches and stuff.
    2. To add to this, if you go to View > Show Service Item Indices it can help as you don't have to do the counting (for service items and individual slides)
    3. As far a lyrics go When I run into that issue I cut and paste them into Word and the cut and paste them into Proclaim from word.
  • Good morning! Brand new user here! How can you change the length of the pre-service loop? It's currently set to 31s and I need it to be 30 minutes. Thanks for any help you can provide
    1. Any time - don't be afraid to point, click and experiment with Proclaim, and of course this is a great place to ask questions and see what others are doing.
    2. has given you a good answer about setting individual slide length but I just want to point out that a preservice loop will loop for as long as you need it to until you reach the preset service time. If you have only one slide and you want it to run for 30 minutes you don't need to change it's length. Just start the pre-service loop 30 minutes before the service start time.
    3. Also, , if you only have a small number of slides, you might want to add things like Bible Trivia (Add item>Bible Trivia -- I keep telling Proclaim that it should be renamed because there is nothing trivial about the Bible), or add slides with Scripture.
  • Is there a free way to customize a video countdown? Adding music and a different background?
    1. I had forgotten about that, -- my only excuse is that my wife and I have been watching our 3 y.o. granddaughter for days -- A reminder that God, in His infinite wisdom, doesn't give children to people who are in their 60s :-) Try this, , add a content slide and check the box for "Show a Countdown Clock." In my first screenshot you can see the clock in the corner on the bottom right. You can adjust the size and position. Add a song to the content item by clicking the speaker icon and then check the box that says "Show each slide for" and then set the time to be equal to the length of the song. If you place the Content item as the last item Warm-Up section it will automatically start that many minutes and seconds before you start time.
    2. Thank you both for your help. I attempted to do what you suggested... went into both the preservice loop and the warm-up; Added Content; Added the countdown clock but do not have the option to click on a speaker icon...please help!
    3.  — Edited

      When you "Mouseover" the content slide you should see a speaker icon, . Click it and you will have the option to add music