•  — Edited

    Thank you for choosing Proclaim, and welcome to the Proclaim group. This is where users like you can talk shop, drum up support for new features, and interact with Proclaim developers. We love seeing people excited about Proclaim, and whether you're a long-time user or just getting started we look forward to hearing what you have to say. To report a bug or get technical help from our support team, please call (888) 634-2038, send us an email at proclaimsupport@logos.com, or go to Help > Submit log files in Proclaim. To request a new feature, please visit https://feedback.logos.com/boards/proclaim, then post back to this group to let other users know where they can add their support. Thanks again for choosing Proclaim!
    Give feedback and suggest new ideas for Logos.
    Give feedback and suggest new ideas for Logos.
    feedback.logos.com

  • We've been using Proclaim for a couple of weeks and everyone in our Group is catching on quickly. Someone at sometime created a Presentation and named it "Main". It only has 2 static slides in it and was most likely just a test. There were several of these "test" Presentations that we've deleted, but the one named Main is very strange. It only shows up in the Mobile App. File > Open in the desktop app doesn't show it as a Presentation; however, it shows when on the Mobile App when viewing All Presentation and I don't see a way to delete a Presentation in the Mobile App. It's not a big deal, but my OCD would like to remove it.

    1. Does the midi option (sending directions to OBS) work if Proclaim in running on a PC and OBS is working on a MAC, but both on the same network?

      1. Slides duplicating. A slide in one of my presentation groups is duplicating in the presentation. In Edit mode there is one slide, but in preview and on air, there are 2 of the same slides in the group of slides.

        1. • To public

          Is there a way to disable intro slide indefinitely? We never use the intro slide, so would be nice to just toggle it off as a global setting...

          2. yes, when i add a song, the first slide is always 'title' can i disable this? so it never gives me the title slide? image attached.

          3. Uncheck the box indicated by the arrow. In order to have it be unchecked when adding a new song you will have to create a default Song. To do this follow these steps: Add a new Song Uncheck the box that adds the Title Slide, PLUS any other settings you want to set. Right Click the new song in the Order of Worship and choose "Set as Default Song." From that point forward any new Song you add will have that box unchecked and all the other settings that you like to have will also be set.

          4. Yes! Thank you so much!

        2. Is there a way to set a clock for a video to start at a specific time each week?

          1. There may be, advice would depend on what you are trying to accomplish. Please expand the question a little.

          2. Hi , is right in that we need more information. Are you looking to have a video that plays right at the start of your service? Somewhere in the middle of service? At the beginning is easy: Make sure you have your start time set, (yellow/red arrow) Place your video as the last item in the Warm-up section (blue/red arrow). In my screenshot my countdown is 4:51 long and will begin playing 4 minutes and 51 seconds before the start times listed. Or, place the video as the first item in the Service section. The video will begin playing on the start times you have set up. Trying to get a video to play at a specific time during the Service or Pre-Service may not be possible.

        3.  — Edited

          When I use Media > Import > Images and add a new image how do I refresh the Group Upload. Now I'm having to toggle between All & Owned to be able to see and select the newly imported image. Is there a better way?

          1. I find that my 'Group Upload' section in 'Browse Media' updates fairly quickly although not instantaneously. But then I never need it to, we might be able to help with your workflow if you would tell us why you want the update so quickly.

          2. User is working on a presentation - imports an image to use as a slide, but has to toggle between All & Owned to get the import to show. I was hoping there might be a hot key to do an immediate refresh - such as the F5 key does in Windows Explorer.

        4. I accepted invitation to join my group. When I open Proclaim instead of the presentations showing up, I get a screen to start a new presentation. I accidentally set up a logos profile. I think I shouldn't have that. How do I delete it without disrupting my Proclaim login?
          1. please check in with the administrator of your church and ask them to invite you to the presentation team again. They would need to contact us if they need any further assistance with that as well. We are available at 800-875-6467 between 6 AM and 6 PM Pacific time during the week and 6-3 on weekends.

          2. I'm in the same ballpark: Officially a Follower o' the Japanese Christian Church account at Faithlife, NOT a Member. A follower o' the original Presentation Team as well.

        5. How To STOP Daily Emails? I've unsubscribed no less than 6 times, but still getting the daily emails.

          1. We have asked our email team to unsubscribe you as well, so please email cs@logos.com if you're still getting emails from us next week.

        6. Is anyone else having a problem with the digital signage app on firestick stopping the feed and going to the Amazon firestick main page?

          1. Yes! I am. This just started happening in maybe the past week or two. Seems like something "times out" and my screens go black. I'm looking in the software with Proclaim, Firestick, TV, Monitor...I can't find where it's timing out. Help us.

          2. I to am experiencing this problem with the digital signage located around the church. At first I thought it was possibly a wireless network issue, but everything works fine. I go and re-pull up the digital signage app on the firestick and it works fine. I come back later in the day or the next day and the TV's are black screen. When I turn on power to the firestick, I get the main menu screen. I start the process again and they work fine, only to have the same thing happen.

        7.  — Edited

          How do I turn off the auto-publishing of bulletins by Proclaim when I go on-air?

          2. On this page, near the bottom of the Create a Bulletin section, are instructions for disabling automatic bulletin publishing. https://support.proclaim.logos.com/hc/en-us/articles/19864460453901-Digital-Bulletins
            support.proclaim.logos.com
          3. Thanks Darrell and Nancy. My problem is that those instructions show a cog-wheel on the bulletins page that does not appear on the page I see. I assumed the help picture was showing a previous version of the software and the feature was now accessed differently. Is that not the case?
          4. Problem solved. it turns out that the 'Publish' button & cog-wheel only show for Administratorsand not Moderators (like I am!)